The Town of Oliver, known as Canada’s Wine Capital, is home to 5,094 residents located between Osoyoos and Penticton, is currently recruiting for a Bylaw Enforcement Supervisor. Reporting to the Director of Development Services, the Bylaw Enforcement Supervisor is responsible for performing inspectional, regulatory and investigational work involving the enforcement of Town Bylaws. This position will also be responsible for the enforcement of the Town’s Animal Control Bylaw and impounding and caring for animals. The Bylaw Enforcement Supervisor position is a permanent full-time position with the Town of Oliver Municipality and is exempt from the CUPE Union.

Key Job Duties/Functions

• Receive, prioritize, and investigate complaints regarding alleged infractions of the Town’s Regulatory and Land Use Bylaws, and take appropriate action
• Proactively patrol the Town to detect violations of Municipal Bylaws
• Inform and educate bylaw violators of the nature of the bylaw offence and actively seek to resolve disputes or infractions informally to gain voluntary compliance
• Issue Warning Notices of Violation, Bylaw Offence Notices, and Municipal Ticket Information.
• Prepare and submit applications for Warrants and assist in preparation of documents for other court processes.
• Attend court when necessary
• Provide investigative support to other departments
• Liaise with other agencies regarding the enforcement of regulations falling within their jurisdiction and coordinate and participate in joint enforcement strategies and efforts
• Contact towing companies for the removal of illegally parked vehicles
• Respond to variety of calls, enquiries, and complaints
• Prepare unsightly property letters and follow through on inspections and contractors
• Patrol various parks
• Recommend amendments to Bylaws and draft various bylaws as required
• Other duties as required

Animal Control Duties

• Receive, prioritize, and investigate complaints regarding alleged infractions of the Animal Control Bylaw and other Regulatory Bylaws, and take appropriate action
• Patrol the Town to detect violations of the Animal Control Bylaw
• Impound, care for, and release impounded animals; handle livestock, and transport accordingly
• Inform and educate bylaw violators of the nature of the bylaw offence and actively seek to resolve disputes or infractions informally to gain voluntary compliance
• Issue Warning Notices of Violation, Bylaw Offence Notices, Municipal Ticket Information’s, Orders to Comply, Court Orders, and requests Warrants
• Obtains pound supplies when required and tends to the impounded animals

Customer Service and Administration Duties

• Contribute to the success of our team, creation of our community, and deliver outstanding customer service internally and externally
• Explain and interpret all Regulatory Bylaws, regulations, procedures, and policies and convey information to others clearly and concisely, both orally and in writing
• Maintain administrative files and records, update the action tracking system, prepare routine correspondence, and report to Council
• Prepare any necessary Court documents and files, prosecute alleged Animal Control Bylaw violations, and other Bylaw violations as necessary, and provide evidence in Court
• Supervise Auxiliary Bylaw Enforcement Officer including scheduling, payroll control and disciplinary action when necessary.

Required Knowledge, Skills, and Abilities

• Able to pass and maintain an RCMP vulnerable persons check
• Communicate effectively both orally and in writing
• Understand and effectively carry out oral and written instructions
• Excellent interpersonal communication skills and the ability to provide effective customer service
• Excellent conflict resolution skills and the ability to diffuse hostility in an effective manner and consistently maintain a professional and diplomatic demeanor
• Strong research and analytical skills when gathering evidence and information
• Ability to work both independently and interdependently while exercising sound judgement and initiative
• Proven experience, thorough knowledge, and the ability to demonstrate the principles, methods and equipment used in the capture, care, handling, and safe transportation of injured, vicious, or stray animals
• Thorough knowledge of all Town Bylaws, related legislation and regulations, other municipal bylaws, and the Community Charter
• Ability to work safely and in compliance with the Town’s Occupational Health & Safety Program, WorkSafe BC and other related health and safety regulations
• Knowledge of court and adjudication procedures, rules of evidence and investigation techniques - Ability to deal with confidential and sensitive information with a high degree of discretion and impartiality
• Excellent time management and organizational skills
• Thorough knowledge of business English, basic arithmetic and modern office practices and procedures
• Work effectively and cooperatively maintaining good working relations with other departments, agencies, and levels of government

Minimum Training and Experience Required

• Two-year enforcement related experience with a minimum of two years’ experience in the care and handling of animals in an institutional setting Knowledge and experience in writing offence tickets
• Knowledge and experience in writing offence tickets.
• Training and experience in dealing with difficult and angry people in an enforcement context.
• Problem solving, mediation and conflict resolution training and experience.
• Reasonable knowledge of property legal description system.
• Reasonable knowledge of office administration procedure and computer software
• Excellent analytical and report writing skills

Required Licences, Certificates, and Registrations

• Grade 12 or equivalent
• Bylaw Compliance, Enforcement and Investigative Skills Certificate Program Level I and a certificate in Animal Control Basic Training from a recognized or approved institution
• Current and valid Class 5 B.C. Driver’s Licence
• First Aid
• WHMIS

Other

• Irregular work hours may be required
• May be requested to obtain additional certification

Working Conditions

PHYSICAL EFFORT

• Walking and biking patrols
• Must be able to meet the physical demands of the position

MENTAL EFFORT

• Ability to deal with angry and aggressive people

WORK ENVIRONMENT

• Inside and outside work dealing with the public
• May have to work in adverse weather conditions including extreme heat
• Schedule will include weekend and holiday shifts
• Exposure to variety of dog types
• May require dealing with aggressive animals
• Will often be required to work in strained circumstances

Compensation

This is an exempt position that offers an annual salary range of $67,000 to $77,000 plus benefits package and pension.

Hours of Work

Average hours will be 35 hours per week. For more information on the Town, visit www.oliver.ca. Candidates interested in this exciting career opportunity are invited to submit their resume and cover letter in PDF format to the Town of Oliver (candidates who have equivalent education and experience or are working towards completing the required education and experience will be considered).

Resumes will be assessed as they are received and the position will remain open until filled.

Town of Oliver - 6150 Main Street, Oliver, BC V0H 1T0 Email: careers@oliver.ca

We thank all applicants for their interest, however, only those candidates selected for further consideration will be contacted.