Group Leader (Restock) – Permanent, Full-Time on Days

We Want You to Join Our Team!

For 40 years, Book Depot Inc. has worked with leading publishers to keep books moving at prices that make them more accessible. Every day, our team plays a hands-on role sorting, stocking, picking and shipping product to our customers around the world to help connect them with the tools they need to grow, dream, and thrive.

As a Canada’s Best Managed Company with an award-winning culture, our team members work together in a fast-paced, innovative environment to push the limits of what’s possible and give remainder and overstock titles a second chance to be discovered and loved. 

Guided by our core values, everything we do is rooted in one purpose – to get more books into more hands and more hearts:

• WE NOT ME – Success means putting others first. We win when we lift each other up.
• KICK SOME MOON DUST – We’re not afraid to go where no one has gone before. Innovation takes courage.
• RIDE TOGETHER. WIN TOGETHER. – We believe in team over ego. Together, we move further and faster.
• WE EAT THE STINKY CHEESE – Curiosity fuels progress. We never stop learning or trying something new.
• WAKE UP. BE AWESOME. REPEAT. – A great attitude makes a great day. We bring our best, every day.
• NO DONKEYS – Life’s too short to work with people who make things harder than they need to be.

Come join our team and help us make the best kind of impact! To learn more about Book Depot Inc., please visit https://www.bookdepotinc.com/ [https://www.bookdepotinc.com/]

Our Opportunity

We have an exciting opportunity available for a permanent, full time (40 hours per week) Group Leader on our day shift in our Restock department at our Thorold Distribution Center. The successful candidate will be responsible for leading and supporting the Restock team, driving performance and fostering a positive, engaged, values-driven and safe work environment.

Main responsibilities:

• Working day shifts (5 shifts per week) as assigned, arriving on time and ready to work. This role requires a regular weekly Saturday shift and flexibility to support operational needs, including arriving early/staying beyond standard shift hours, and working holidays as required
• Understanding and tracking your team's annual, monthly, and weekly production needs, workflow and KPIs, and collaborating with the Operations Manager to proactively review them
• Submitting weekly reports on production, workflow, attendance, and overall productivity to the Operations Manager
• Coaching, mentoring, and developing Team Leaders and Associates through individual training, group sessions, and formal onboarding programs, partnering with Operations leadership and People & Culture as appropriate
• Being agile in task delegation and team member assignments
• Conducting performance management activities including annual reviews, semi-annual coaching sessions, probation reviews, and when necessary, formal corrective action procedures in partnership with Operations leadership and People & Culture
• Completing daily Leader Standard Work (LSW) tours to observe operations, collect team feedback, and document issues for follow-up
• Ensuring team compliance with company policies, procedures, and SOP updates through clear communication and ongoing training
• Promoting a clean, organized, safe and supportive team environment and ensuring all team members complete timely safety and compliance training in accordance with Book Depot Inc.'s Health and Safety Program
• Managing work schedules, time-off requests, and shift coverage for your team
• Leading team meetings and conducting department inspections, as appropriate
• Maintaining collaborative relationships and clear and timely two-way communication with Operations leadership, your People & Culture business partner, and other key stakeholders
• Identifying and participating in process improvements, including Lean and other projects
• Identifying and resolving issues impacting your team’s engagement and performance
• Regularly lifting totes and boxes that weigh approximately 45 lbs.
• Working effectively and conscientiously with your team and completing book-handling tasks that require all-day standing and repetitive movements including bending, squatting, and lifting
• Maintaining Book Depot Inc.'s standards, productivity, and accuracy levels
• Using our warehouse management computer software to ensure the accuracy of our inventory and/or customer orders
• Other related responsibilities as required

People and Culture:

• Model Book Depot Inc.’s values in everything you do — and hold others accountable for upholding them, too
• Foster our purpose-driven culture — to get more books into more hands — by cultivating a values-aligned, family-friendly, high-performing, and innovative environment, and by recognizing team members who consistently bring this culture to life
• Lead an engaged team that is agile, service-oriented and task-driven
• Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals, holding team members accountable and providing them with meaningful feedback
• Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability
• Actively support your team’s learning and professional growth through coaching and encouraging their participation in Book Depot University (BDU) — and leading by example as a participant yourself 
• Provide leadership, mentorship and direction to your team; delegating all mission-critical programming projects to elevate your team
• Give meaningful feedback on team member performance and potential
• Be accountable for overall engagement, productivity, turnover and bench strength of your team 
• Recruit, hire, train, onboard, and manage team members

Qualifications, skills, and abilities:

• Completion of grade 12 education or equivalent
• You are honest and have integrity — you don't cut corners ethically
• Strong leadership and people management skills with experience in coaching, training, mentoring, performance management, conflict resolution, and building collaborative relationships. Experience within a warehouse setting is an asset
• You are flexible/adaptable and can adjust quickly to — and cope with — changing priorities and conditions
• Good understanding of computer programs (Microsoft Outlook, Excel, Word, ADP, WMS, generative AI tools, etc.), with the ability to build and run reports and draw on insights and trends from data
• Strong judgment and ability to make sound decisions and problem-solve in a fast-paced, dynamic setting
• Excellent communication skills and professional tone (verbal and written), with dexterous typing and strong administrative skills
• Goal-oriented, with growth mindset
• Strong attention to detail, identifying and sharing continuous improvement opportunities
• Knowledge of workplace safety regulations and commitment to maintaining a safe work environment
• Ability to stand and walk, or bend, kneel, crouch, or crawl, throughout your shift

Other considerations:

Our permanent, full-time roles come with great perks — including health and dental benefits and an Employee and Family Assistance Program (with 100% employer-paid premiums after the fulfillment of a waiting period), and paid time off to volunteer and live out our core purpose. Please note that CSA approved ‘green triangle patch’ safety shoes or boots are required for all of our production roles.

We thank all applicants for their interest; however, due to volume, only candidates selected for an interview will be contacted.

No staffing agencies or third-party recruiters.

Book Depot Inc. is committed to providing accommodations upon request for candidates taking part in all aspects of the recruitment and selection process.