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The Opportunity

The Student Success Advisor provides comprehensive, student-centered advising to support students. The Team achieves student success and retention through proactive, data-informed advising practices, including monitoring student progress, identifying students at risk, and providing timely outreach and intervention. The Advisor also connects students with appropriate campus resources, supports informed academic decision-making, and collaborates with campus partners to enhance the overall student experience and support students in achieving their educational goals. This position reports to the Director - Student Success and Retention.

What you'll do

Responsibilities

General Responsibilities

Maintain accurate and confidential advising files and records. Maintain current knowledge of academic programs, policies, and regulations to ensure accurate, consistent, and high-quality advising. Contribute to retention and student success using advising data and trends. Collaborate with other departments to support student success, retention, recruitment, and transition initiatives and participate in related events. Lead or support training and knowledge-sharing initiatives within the Student Success Team to promote consistent and high-quality advising practices.

Integrated Team Responsibilities

Provide advising to students at all stages of their degree program through individual appointments, group sessions, video conferencing, and online communication while promoting student confidence, independence, and self-advocacy. Guide students in academic planning (i.e. course selection, program and degree requirements, transfer credits, and academic regulations) which may require assistance with course registration, academic forms, and navigation of university systems. Act as an accessible first point of contact for students, responding to a wide range of inquiries and providing holistic advising support (i.e. including general guidance on financial aid, scholarships and bursaries, loans, support services, internships, career development, study permits, exchange and co-curricular opportunities) while connecting students to specialized services and resources. Support student retention through proactive, data-informed advising practices, including monitoring student progress, identifying students at-risk, conducting timely outreach and intervention and maintaining regular contact with assigned students with at least one check-in per semester. Oversee student employees, including hiring, training, and supervision when applicable, ensuring the delivery of high-quality peer support and student programming. Coordinate pre-departure communication, arrival, orientation, and transitional programming including workshops on student success skills. Perform other related duties and support team initiatives as required.

What you'll need

Qualifications

Minimum of an undergraduate degree. 2-4 years of demonstrated experience in a student-facing role within a post-secondary, advising, or client service environment. Strong understanding of, or demonstrated ability to learn, university policies, academic regulations, program requirements, and student services. Proven ability to build relationships with diverse student populations and provide inclusive, student-centered support. Strong interpersonal and communication skills (written and verbal), with the ability to explain complex information clearly and effectively. Ability to manage sensitive and confidential information with professionalism and discretion and maintain accurate records. Ability to work both independently and collaboratively as part of a team, contributing to shared goals and initiatives. Demonstrated digital fluency, including experience with Microsoft Office 365, Customer Relationship Management Systems, and student information systems (e.g., Colleague or similar platforms). Experience supporting individuals in distress or navigating complex personal or academic challenges.

We're looking for

Core Skills

Microsoft Office Confidentiality Discretion Professionalism Communication Skills Interpersonal Skills Client Services

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A Little Bit About Us

St. Thomas University

St. Thomas University

Founded in 1910, St. Thomas is a primarily undergraduate university located in Fredericton, NB. With an enrolment of 1,700 students, STU offers Bachelor of Arts and Bachelor of Social Work degrees for undergraduates, in addition to distinctive program opportunities like the Bachelor of Arts (Aviation Stream), the Mi’kmaq and Wolastoqey Bachelor of Social Work, and the Bachelor of Applied Arts. For those interested in post-degree or graduate studies, St. Thomas offers a Bachelor of Education and a Master of Social Work.

Professors are distinguished scholars, authors, and commentators, and provide an outstanding education to their students. STU outperforms the Canadian university average for effective teaching, a supportive environment, student-faculty interactions, and higher order learning (National Survey of Student Engagement). Students report greater gains in critical thinking, writing, and problem solving when compared to the national average (CUSC Survey of First-Year Students). The university holds Canada Research Chairs in global and transnational studies and in physical culture and social life, as well as a health research chair in community health and aging.

Mission

St. Thomas University prioritizes teaching and learning so that each student is prepared for personal and career fulfillment. Through leading programs informed by our humanistic approach and opportunities for experiential education, we offer a robust and inclusive learning community that fosters connections across academic disciplines and emerging scholarly areas. On our beautiful campus, supportive faculty and staff create the ideal place for discovery and possibility. Each St. Thomas student is empowered to think independently, communicate effectively, and act responsibly. Meaningful contributions to the communities we serve locally, nationally, and globally are made today, through our teaching and research, and tomorrow, through the success of our alumni.

Vision

St. Thomas University commits to become the leading choice for students seeking a holistic university student experience.

Are you interested?

Work With Us

Fast-paced, student-facing environment requiring frequent interaction through in-person, virtual, and group advising formats. Periods of high volume and competing priorities, particularly during peak academic cycles. Requires the ability to balance proactive outreach with responsive support using case management systems. Work involves handling confidential and sensitive student information, requiring discretion and sound judgement. Requires adaptability in a dynamic and evolving service model, with ongoing changes to processes, tools, and student needs. Delivery of workshops, presentations, and events, occasionally outside regular business hours.