Minor in advertising. Major in mattering. Academy is a full-service, social-first agency that makes brands matter to the people who matter most to them.

We’re on a mission to connect what brands have to say with what people actually care about through best-in-class strategy, creativity and cultural insight.

About the Role

The Account Executive works to assist the Account Lead in managing our clients, the client work and spearheading the work with our internal team. The role is both account management and client services, and requires a ton of working with people—both internally and externally—as you will be coordinating with our clients, our partners, as well as with our agency team. You’ll support campaign execution, contribute to strategic discussions, and take on ownership of smaller accounts or projects in a way that achieves and exceeds client goals. Success in this role involves delivering high-quality results, proactively addressing challenges, and maintaining strong relationships with clients and internal teams.

On a day-to-day basis, the Account Executive is responsible for

Account Management

Demonstrating proactivity on assigned tasks Day-to-day account management tasks (i.e. contact reports, status reports, production estimates) Developing timelines and workbacks, and maintaining internal and external oversight to ensure all moving pieces are up-to-date and on track Leading weekly internal and client status meetings Demonstrates understanding of overall campaign goals & a proficiency at the associated tasks Ensuring all presentations are reviewed and ready to be client/internal facing Summarizing client meetings and capturing/sharing client feedback for appropriate agency team members; distilling notes into action items accordingly Keeping internal/external status meetings on track, as well as maintaining and upkeeping our project management tools Managing a key portion of the accounts they’re assigned to, ensuring the day-to-day activities and projects are running smoothly Submitting invoices/hours and ensuring vendors & freelancers are paid on time Management of key financial accountabilities, including estimates, invoicing, and tracking project budgets

Strategic Thinking

Demonstrating a desire to understand the “why” behind tasks, projects, process, and other decisions Researching and outreaching to talent, vendors and suppliers and assisting with contracts

Collaboration & Relationships

Working to establish a trustful, professional relationship with all team members Responding and delivering Client and internal requests in a service-oriented manner Maintaining strong client relationships through frequent communication on project statuses and deliverables Acting as primary liaison between account services and internal departments and team members to see work through the development process - from the earliest concept stage, to final execution and delivery

Mentoring/Development

A commitment to continue to grow, learn and evolve your knowledge on client industries, competition, industry and marketing trends Being open and responsive to receiving and delivering feedback Asking questions when expectations may be unclear Demonstrating an eagerness to learn

Creative Championing

Collaborating internally to develop project briefs and present them to the internal teams Contributing thoughtful points of view on creative development Developing the ability to evaluate creative work and offering clear, actionable feedback Providing the creative team with the appropriate information as requested Championing client brand guidelines whilst reviewing creative

Skillful Communication

Expressing ideas clearly, succinctly and simply, both verbally and written Representing Academy in a professional manner to clients, partners and vendors Proactively managing their manager’s expectations on assignments and timelines Regularly checking for and responding promptly to all client communications

Leadership

Contributing to strong, trustful client relationships Working to build strong internal relationships across Strategy, Creative, Production & Operations Setting an example for the Account team and interns

Business Partnering

Contributing to competitive intelligence gathering Learning to proactively think and complete the work on time, on budget Contributing thoughtfully to all reporting, admin, and status docs/meetings

The Account Executive will also routinely demonstrate the following

A high EQ Strategic, out-of-the box thinking A proactive ability to problem solve A relentless pursuit of clarity and organization A positive and helpful attitude Comfort using Excel and Google Sheets An eagerness to jump in to assist in a variety of different areas Like learning and trying new things The ability to identify pain points in workflows and offer recommendations An understanding of creative operations, dynamics and client relationships A team-oriented mentality Actively trying to embody the Academy Guiding Principles & Academy Culture in their communications and work Starting to make meaningful contributions to agency initiatives (culture, new biz, new employee mentoring, etc)

What We’re Looking For

High performers. A people-centric workplace means we start with the people (“teammates”) who are individually talented, and collaboratively motivated. All Academy team members are recruited and reviewed based on our definition of a teammate: Is a highly skilled communicator. Is resourceful when faced with new challenges. Adds measurable, genuine value to the team. Is committed to betterment. Demonstrates exceptional judgment. Aligns with our Culture of Collegiality.

Experience, Skillsets, and Qualifications

1–2 years in account management, client service, or project management roles in an agency setting Bachelor’s degree in Marketing, Business, Communications, or related field Strong understanding of content creation, digital marketing, and social media management Strong organizational skills, with the ability to manage multiple tasks independently with exceptional attention to detail Familiarity with project management software, analytics tools, and social platforms Enthusiasm for learning and growing within a fast-paced agency environment

Why Academy

Because you want to make your mark on a high-potential, evolving agency. Because you want to make work that matters. Because you believe social-first work can be smart, strategic, and creatively world-class. Because you want to lead a team that punches above its weight — and has fun doing it. If you are selected for an interview, we’re going to ask you a password which will be collegiality.

Salary: $60K - $65K CAD

Equal Opportunity Employer

Academy is an equal-opportunity employer committed to promoting diversity in the workplace. We encourage applications from all qualified candidates, regardless of race, ethnicity, gender, sexual orientation, disability, or any other characteristic. If you require accommodation at any stage of the hiring process, please reach out to careers@madebyacademy.ca, and we will gladly do what we can to provide assistance.