Bilingual Investment Services Representative (Mandarin/Cantonese & English) Location: Ottawa, ON (100% Onsite) Duration: 7-Month Contract with Strong Potential for Extension or Permanent Hire Pay Rate: $27.00/hour

About the Opportunity Our client, a leading Canadian financial services organization, is seeking a Bilingual Investment Services Representative (Mandarin/Cantonese & English) to join their Investment Services Contact Centre. This is an excellent opportunity for candidates with banking, wealth management, or investment services experience who enjoy delivering exceptional customer service in a fast-paced contact centre environment. You'll receive comprehensive training while supporting clients with their investment accounts and contributing to a collaborative, client-focused team.

Key Responsibilities Respond to client inquiries via telephone and email in both English and Mandarin/Cantonese. Assist clients with account-related requests, including account status, transfers, registered accounts (RRSPs), and general investment inquiries. Resolve customer concerns professionally, accurately, and efficiently. Identify opportunities to educate clients on available products and services through appropriate referrals and cross-selling. Adhere to established policies, procedures, service standards, and regulatory requirements. Maintain detailed and accurate client records while ensuring confidentiality and compliance. Contribute to a positive team environment by collaborating with colleagues and supporting departmental objectives. Qualifications Fluent in English and Mandarin and/or Cantonese with excellent verbal and written communication skills. 2–4 years of customer service experience within a banking, financial services, or investment environment. Experience working in a high-volume contact centre handling phone and email inquiries. General knowledge of investment products and services, including registered accounts such as RRSPs and account transfers. Preferred Qualifications Previous experience supporting investment or wealth management clients. Completion of the Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC), or currently pursuing either designation. Post-secondary education in Business, Finance, Economics, or a related field. Work Schedule Training: Monday to Friday 9:00 AM – 5:00 PM After Training: Contact Centre operating hours: 8:00 AM – 8:00 PM Rotating shifts scheduled within operating hours Latest scheduled shift: 12:00 PM – 8:00 PM Job Type & Location This is a Contract position based out of Ottawa, ON. Pay and Benefits The pay range for this position is $27.00 - $27.00/hr. Workplace Type This is a fully onsite position in Ottawa,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.