Customer Service Representative - Bilingual

Expired

Montréal, QC
On-site
Posted Sep 20, 2026
1 position

$22.56 / hour

Experience level: Entry, Junior · 0+ years
Minimum education: High school
Apply by: Sep 17, 2027
Posting language: English
Working hours: 40 hours per week

This job has expired

This position at Global Excel Management Inc. is no longer accepting applications. The original posting remains below for reference.

Expired Oct 7, 2026

Original job posting

Act as a resource for patients and families regarding policy benefits and coverage while coordinating healthcare services. Record all interactions and transactions in the claims system to ensure high-quality customer service.

Job details

Job Description Bilingual Customer Service Representative - Assistance Services $22.56/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English) Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you What does Global Excel offer you? Three weeks of vacation; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education. To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

What you’ll do

Requirements

Requires a college diploma or equivalent and experience in customer service, telecommunications, or claims assistance. Candidates must be bilingual in English and French with strong computer and communication skills.