Position Summary

The IT Systems Manager is responsible for leading and optimizing the Bioriginal Group of Companies technology environment to ensure systems and data are secure, reliable, and scalable, and aligned with organizational objectives. This role provides both strategic direction and hands-on leadership across IT systems, infrastructure, and data management. The position drives system optimization, leads key technology initiatives, and ensures compliance with corporate policies, regulatory requirements, and cybersecurity standards. The IT Systems Manager also develops and leads a high-performing team, enabling innovation, operational efficiency, and sustainable business growth across all departments.

Systems Review & Optimization

• Conduct ongoing assessments of systems, applications, and infrastructure to identify gaps, risks, and opportunities for improvement, scalability, and cost efficiency.
• Lead process mapping, standardization, and documentation to enhance system usability, data integrity, and operational effectiveness.
• Evaluate and implement system enhancements, integrations, or replacements (including cloud-based solutions) aligned with business strategy and industry best practices.
• Establish and monitor metrics and KPIs to measure system performance, reliability, and user adoption.

Project Management

• Lead the planning, prioritization, and execution of IT projects, ensuring alignment with business goals, resource capacity, and budget constraints.
• Establish and maintain project governance practices, including risk management, change control, and stakeholder communication.
• Ensure delivery of projects on time, within scope and budget, with clear documentation and measurable outcomes.
• Manage vendor relationships and external partners to support effective solution delivery and implementation.

Policy, Data Governance & Security

• Develop, implement, and continuously improve IT policies, standards, and controls aligned with industry frameworks (e.g., NIST, ISO).
• Ensure compliance with corporate and parent-company policies, cybersecurity standards, data privacy regulations, and internal audit requirements.
• Oversee data governance practices, including data quality, lifecycle management, secure storage, access, and usage in line with organizational standards.
• Partner with business leaders to promote responsible, effective, and value-driven use of data across the organization.

Team Leadership

• Lead, mentor, and develop a high-performing IT team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Manage team capacity, workload prioritization, and performance against defined goals and service levels.
• Provide technical leadership and escalation support across systems, infrastructure, and data-related challenges.
• Drive talent development, succession planning, and capability building to meet evolving business needs.

Desired Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field; equivalent experience will be considered.
• 7+ years of progressive experience in IT operations, systems administration, or data management, including leadership or supervisory responsibilities.
• Strong understanding of ERP, CRM, and QMS systems, including integrations and master data structures.
• Knowledge of cloud technologies, cybersecurity practices, and data governance frameworks.
• Proven ability to lead cross-functional initiatives, manage competing priorities, and deliver measurable business outcomes.
• Strong communication, stakeholder management, and problem-solving skills.
• Project management experience is required; formal certification (e.g., PMP) is considered an asset.