Job Posting Title Instructional Design Support Job Category FIR Service Delivery Language Requirements Bilingual Preferred / Bilingue de préférence In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2026-07-06 Job Grade ATP-5 Pay Range $76,779 - $95,970 Job Summary The main role of the Instructional Design Support is to support the development, maintenance and production of training in accordance with the appropriate specifications as outlined in the Technology Training Business Management System. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position also ensures the timely publication of courseware, including print, online and tablet formats. Job Description What NAV CANADA offers you: Challenging, team-oriented work environment Competitive compensation and flexible benefits Defined benefit pension plan Opportunities for growth and development Flexible work arrangements Diverse and inclusive workforce Job Description Key Accountabilities: Collaborates with the technical and educational Subject Matter Experts (SMEs). Prepares for and conducts interviews to obtain information / clarification on relevant courseware content materials. Copies, edits and rewrites training documents and material to achieve accuracy, proper grammar, clarity, readability, and composition. Provides advice and implementation support on editorial matters, documentation standards, and publishing best practices, including deployment and distribution methods. Develops, maintains and provides support for the use of electronic platforms, including document libraries, lists, and pages. Prepares, posts, and maintains content and information on appropriate platforms. Edits and ensures relevancy and quality control for a variety of Technology Training materials (synchronous, asynchronous, computer/tablet-based, and/or in-person training) for program and project managers, to ensure delivery of effective training products. Assists in environmental research, analysis, and documentation of emerging Technology Training, e-Learning, training environments, and multi-media issues, trends, technological advancements and / or other issues pertinent to the program. Connects with internal and external organizations to explore potential information exchange. Education/Occupational Certification: Graduation with a degree from a recognized university with specialization in a related field of study or a combination of education (such as a college certificate in a related field of study) and work experience. Experience: Experience analyzing student learning needs and developing training materials. Experience writing and editing content for adult learners. Experience with template standardization, updating documents, and management of training and development resources. Knowledge: Knowledge of current adult education theories. Knowledge of theories, principles and practices associated with communications, multi-media product planning, development, evaluation and quality control; of IM/IT methods (including user interface design, development and maintenance; of research and data analysis methods/techniques; and of project planning techniques, as well as a comprehensive understanding of the company policies, standards and guidelines governing the development and publication of NAV CANADA Technology Training communications products. Knowledge of commonly used concepts, practices, and procedures within the field of editing and publishing. Knowledge of MS Office and desktop design / publishing software. Abilities: Excellent verbal communication and writing skills, including grammar, spelling and composition. Demonstrated ability to convert complex technical information into clear, concise, plain language. Ability to adapt to changing priorities; work under minimal supervision; and handle multiple concurrent tasks. Ability to work in a team (both in person and remotely) and independently and enable a diverse and inclusive work environment. Ability to establish rapport and maintain effective working relationships with colleagues through interpersonal and team building skills. Ability to recognize patterns, organize ideas and visualize end products. Personal Suitability: Motivated self-starter, who seeks excellence, displays a positive attitude and is service and goal oriented. Initiative, judgment, reliability, discretion, decisiveness and tact. Strong research skills including gathering and organizing information from multiple sources. Excellent attention to detail. Has a passion for creating content that engages and accommodates diverse audiences. Motivated to explore and attempt learning innovations that could result in more opportunities for learners to grasp a wide variety of complex knowledge and skills. Working Conditions: This position is a hybrid position with a minimum – 3 days per week on site. This position has a requirement to travel few times per year. NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. We thank all applicants for their interest; only those selected for next steps will be contacted. - NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4600 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.