Customer Service Agent Jobs in Québec & Montréal, QC
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Québec & Montréal, QC
Customer Service Agent
Customer Service Agent
Host & Player Services Agent – Poker Room #1401
Host & Player Services Agent – Poker Room #1401
Agent à l'assistance aux clientèles
Agent à l'assistance aux clientèles
Agent.e service à la clientèle – Service après-vente / Customer Service Representative – After‑Sales Service
Agent.e service à la clientèle – Service après-vente / Customer Service Representative – After‑Sales Service
Agent(e) de service à la clientèle / Customer Service Representative
Agent(e) de service à la clientèle / Customer Service Representative
Hospitality Coordinator #624
Hospitality Coordinator #624
Agent(e) du service à la clientèle et administratif New
Agent(e) du service à la clientèle et administratif New
Agent(e) du service à la clientèle et administratif New
Agent(e) du service à la clientèle et administratif New
Accounting Clerk – On-site #1811
Accounting Clerk – On-site #1811
Technical Representative, Inside Sales #1357
Technical Representative, Inside Sales #1357
Customer Service and Administrative Agent New
Customer Service and Administrative Agent New
Gérant·te Service (caisse)
Gérant·te Service (caisse)
Assistant.e gérant.e service - temps plein
Assistant.e gérant.e service - temps plein
Financial services Agent - Clientele
Financial services Agent - Clientele
Sales Service Agent
Sales Service Agent
Agent service à la clientèle
Agent service à la clientèle
Agent(e) de Service à la clientèle
Agent(e) de Service à la clientèle
Agent.e de service royal, temporaire, temps plein (H/F/D)
Agent.e de service royal, temporaire, temps plein (H/F/D)
Global Service Desk Agent
Global Service Desk Agent
Customer Service Agent
About the role
Locations: Quebec City and Montreal
Passionate about service and possessing an analytical mind, you know how to connect concepts and simplify complex information to make it accessible. Bilingual and customer-focused, you will actively contribute to public protection by assisting consumers and financial professionals with their processes and clarifying sometimes complex situations involving various laws. Every interaction will be an opportunity to make a real difference — a role that goes far beyond a simple call center.
Your role:
- Inform and assist consumers in their dealings with stakeholders in the Quebec financial sector
- Popularize legal information related to AMF-regulated activities (personal/property insurance, mortgage brokerage, securities, credit rating agencies, deposit institutions)
- Guide consumers when disputes arise or when witnessing reprehensible acts
- Inform and assist stakeholders and future professionals regarding their legal and regulatory obligations
Our proposal:
- Direct contact with consumers and financial services industry stakeholders
- Dynamic environment where mutual support and team spirit are central
- Diverse and stimulating work focused on the future
- Develop your full potential with highly qualified trainers and managers
Your talents and expertise:
- Learning ability, versatility and agility in problem-solving
- Strong capacity for analysis and synthesis
- Fluency in French and English, spoken and written
- Discernment and judgment in ambiguous contexts
- College diploma in administration, financial services/insurance, or law
- Minimum 2 years experience in the financial sector
- Comfortable with technology tools (CRM, online platforms)
- Call centre experience in financial services (asset)
- Knowledge of financial sector laws and regulations (asset)
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About Autorité des marchés financiers
The AMF is the body mandated by the Québec government to regulate Québec's financial markets and assist consumers of financial products and services.
The AMF is unique in that it oversees, in an integrated manner, the areas of insurance, securities, derivatives, deposit institutions—other than banks—and the distribution of financial products and services.