Architect Jobs in Quebec, Quebec, Canada
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Quebec, Quebec, Canada
About the role
Platform Architect
Total Experience: 4-6 years
Role Description
Job Summary
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We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.
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The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.
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The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.
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This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation.
Key Responsibilities
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Architectural Advisory Translate customer business objectives into a coherent platform strategy.
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Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
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Platform Health Governance Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.
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Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
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Risk Management Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions.
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Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
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Customer Engagement Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership.
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Facilitate architectural reviews, executive conversations, and workshops.
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Technical Expertise Demonstrate platform capabilities and guide customers through ServiceNow functionality.
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Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
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Strategic Conceptual AI Expertise Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization.
Not the right fit? Search for Platform Architect jobs in Toronto, Ontario, Canada
About Zodiac Solutions, Inc
“Zodiac Solutions” is a “Minority Business Enterprise” headquartered in Texas, USA.
Our clients include large and small enterprises in the entertainment, media, financial, government, and healthcare sectors. We’ve carved out a niche as one of the industry’s top IT solutions providers by doing what we do best. To serve our diversified clientele, we go out of our way to learn about their business and assist them as needed.
Zodiac Solutions works on a client-centric approach guided by the business philosophy of building lasting customer relationships in an intensely competitive global environment.”