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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Deployment Specialist I (French and English) installs select Medication Management Solution products ensuring successful solution deployment and customer success through demonstration of clinical and technical proficiency and The BD WAY: who we are, what we stand for, and the focus on excellence and accountability that we're all expected to demonstrate every day, no matter what our role is at the company. The successful candidate will have the ability to establish collaborative working relationships with cross-functional project teams which include multiple disciplines from within Solution Deployment and customer teams. This role will work independently to lead projects of all complexity, size and scope. Projects typically range in scope from installing a single product or multi-product expansions in customer facilities. The Deployment Specialist I may be called to represent Solution Deployment during continuous improvement and new product/solution readiness to provide input and assess impact and change to the implementation organization. This field-based position must be located in Ontario, Quebec or New Brunswick, and must be able to travel 80% or up to 100%, as required by business needs. Must possess and maintain a valid driver's license and a past clean driving record (full G license) for a minimum of 3 years, as well as meet BD's auto safety standards.

Job Responsibilities

Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software Install specified equipment at customer sites, including tasks such as: Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities Adherence to BD Medication Solutions product implementation methodologies and tools. Provide problem solving, troubleshooting and system consultation as needed for client Manage project escalations for favorable outcomes. Timely completion of internal company and project documentation. Execute additional tasks assigned.

Education and Experience required

College diploma, or DEP, AEC, or DEC, in mechanical engineering, industrial mechanics, automation, or other technical field. At least two (2) years of relevant experience in a similar position, including automation hardware and software installation and/or implementation; pharmacy technician or pharmacy assistant experience may be considered.

Knowledge and Skills required

Must have good understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and OneNote). Demonstrated emotional intelligence, including the ability to communicate effectively, manage interpersonal relationships, and adapt to internal stakeholders, and customer-facing environments.

Be flexible and adaptable, manage ambiguity and demonstrate resilience

Ability to work well in a team setting Communicate effectively and in a timely manner Be a dependable contributor with focus on project timelines Basic knowledge of network communication and connectivity concepts.

Ability to follow technical steps for device configuration

Troubleshoot basic technical issues Preferred qualifications: Bachelor’s Degree preferred. Experience working in a healthcare environment with hands‑on technical involvement and exposure to computerized system applications. Experience with dispensing software technologies is a plus. Exposure to clinical software applications, including BD Medication Solutions Dispensing products. Project Management experience supporting small to medium projects. Experience/knowledge of EMR related systems, HIS (Hospital Information Systems) and PIS (Pharmacy Information Systems), with an understanding of pharmacy and nursing workflows preferred.

Physical Demands & Work Environment

Ability to lift a minimum of 40 lbs. This position involves pushing, pulling, stooping, bending and lifting above head. Vendor Credentialing: Depending on your role at BD, you may be required to undergo further background checks and/or provide vaccination information and/or undergo tuberculosis screening to ensure compliance with certain of our customers’ vendor credentialing programs. You acknowledge that compliance with vendor credentialing may be an essential requirement of your employment with BD and of your ability to attend at certain customer sites. Home based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside close to a major airport. The position requires flexible working hours, including some nights and weekends.

DESCRIPTION DU POSTE EN FRANCAIS

Le Spécialiste bilingue du déploiement I (français et anglais) installe certaines solutions de gestion des médicaments en s’assurant de la réussite du déploiement et de la satisfaction du client en faisant preuve de compétences cliniques et techniques, ainsi qu’en incarnant The BD WAY, c’est-à-dire ce que nous sommes, ce que nous défendons et l’accent mis sur l’excellence et la responsabilité dont nous sommes tous tenus de faire preuve au quotidien, quel que soit notre rôle au sein de l’entreprise. Le candidat retenu sera capable d'établir des relations de travail collaboratives avec des équipes de projet interfonctionnelles regroupant plusieurs disciplines issues des équipes de déploiement de solutions et des équipes clients. Ce poste implique de travailler de manière autonome pour piloter des projets de diverses complexités, tailles et envergures. Les projets vont généralement de l'installation d'un seul produit jusqu’à l’expansion de plusieurs produits dans les locaux des clients. Le spécialiste du déploiement I peut être amené à représenter l’équipe de déploiement de solutions lors des processus d’amélioration continue et de préparation de nouveaux produits ou de nouvelles solutions, afin d’apporter son expertise et d’évaluer l’incidence et les changements pour l’organisation chargée de la mise en œuvre. Ce poste sur le terrain doit être basé en Ontario, au Québec ou au Nouveau-Brunswick, doit pouvoir voyager entre 80 % et 100 % du temps, selon les besoins de l'entreprise. Doit conserver un permis de conduire valide, avoir un dossier de conducteur vierge depuis au moins 3 ans (full G license) et respecter les normes de sécurité automobile de BD.

Responsabilités du poste

Suivre les programmes de formation de spécialiste du déploiement et démontrer ses compétences en matière d'installation et d'assistance pour le matériel et les logiciels des solutions de BD. Installer l’équipement voulu dans les locaux des clients, notamment : configuration du matériel et des logiciels, formation des intervenants du client à nos solutions et activités de mise en service. Respecter les méthodologies et les outils de mise en œuvre des solutions pour les médicaments de BD. Fournir des services de résolution de problèmes, de dépannage et de conseil en matière de systèmes selon les besoins du client. Gérer les escalades de projet afin d'obtenir des résultats favorables. Remplir en temps voulu la documentation interne de l'entreprise et celle relative aux projets. Effectuer diverses tâches supplémentaires qui sont attribuées.

Formation et expérience requises

Diplôme d'études collégiales, DEP, AEC ou DEC, en génie mécanique, en mécanique industrielle, en automatisation ou dans un autre domaine technique. Au moins deux années d'expérience pertinente à un poste semblable, notamment dans l'installation ou la mise en œuvre de matériel et de logiciels d'automatisation. Une expérience en tant que technicien ou assistant en pharmacie peut être prise en considération.

Connaissances et compétences requises

Maîtrise avérée des applications Microsoft Office (Word, Excel, PowerPoint, Outlook et OneNote). Intelligence émotionnelle avérée, notamment la capacité à communiquer efficacement, à gérer les relations interpersonnelles et à s'adapter aux intervenants internes ainsi qu'aux milieux en contact avec la clientèle. Faire preuve de souplesse et d'adaptabilité, gérer l'ambiguïté et faire preuve de résilience. Capacité à bien travailler en équipe. Communiquer efficacement et en temps opportun. Être un collaborateur fiable, soucieux du respect des échéances des projets. Connaissances de base en matière de communication réseau et de connectivité. Capacité à suivre les étapes techniques pour la configuration des appareils. Résoudre les problèmes techniques de base.

Compétences souhaitées

Baccalauréat, un atout. Expérience professionnelle dans le secteur de la santé avec une implication technique concrète et une bonne connaissance des applications informatiques. Expérience des technologies logicielles de distribution de médicaments, un atout. Connaissance des applications logicielles cliniques, y compris les solutions de distribution des médicaments de BD. Expérience en gestion de projets de petite à moyenne envergure. Expérience/connaissance des systèmes liés aux dossiers médicaux électroniques, des systèmes d'information hospitaliers et des systèmes d'information pharmaceutiques et compréhension des processus de travail en pharmacie et en soins infirmiers, un atout.

Exigences physiques et Environnement de travail

Capacité à soulever au moins 18 kg (40 lb). Ce poste implique de pousser, de tirer, de se baisser, de se pencher et de soulever des charges au-dessus de sa tête. Accréditation des fournisseurs : En fonction de votre poste chez BD, vous pourriez être amené à vous soumettre à des vérifications d'antécédents supplémentaires, à fournir des renseignements sur la vaccination ou à subir un dépistage de la tuberculose afin d’assurer la conformité avec certains programmes d'accréditation des fournisseurs de nos clients. Vous comprenez que le respect des exigences d’accréditation des fournisseurs peut constituer une condition essentielle à votre emploi chez BD et à votre capacité à vous rendre dans certains locaux des clients. Poste à domicile impliquant des déplacements quotidiens chez des clients locaux ainsi que des déplacements régionaux avec nuitée. Le candidat idéal résidera à proximité d'un grand aéroport. Le poste exige des horaires de travail flexibles, y compris certains soirs et week-ends. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Your Career at BD”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors that contribute to the range displayed. The range displayed is comprised of wages, which includes base salary and commission, as well as certain components of our bonus programs. The salary offered to a successful candidate may vary based on a variety of factors including relevant experience, education, skills, qualifications, and work location. Salary Range Information: $60000 - $110000 CAD Annual.

This job posting is for an existing vacancy

As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used in accordance with applicable laws and regulations. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills .

Primary Work Location

CAN Québec - Boulevard du Parc Technologique Additional Locations Work Shift