Job Description Individual Disability Claims Analyst Build the Future With Us Do you enjoy analyzing complex situations, exercising sound judgment, and making a real difference in the lives of policyholders? Would you like to contribute to our clients’ financial security by supporting them through important life events? As an Individual Disability Claims Analyst, you will play a key role in evaluating and managing disability claims while ensuring a client experience built on professionalism, fairness, empathy, and accountability. This is an excellent opportunity to showcase your analytical skills, decision-making abilities, and customer service mindset. Here, people and their development are at the heart of everything we do, fostering an environment that supports collaboration, continuous learning, and innovation. What You’ll Accomplish With Us As an Individual Disability Claims Analyst, you will be at the core of our mission. Your responsibilities will include: Conducting in-depth analyses of disability claims by gathering, assessing, and interpreting relevant medical, vocational, financial, and contractual information. Determining eligibility for benefits by applying contractual provisions, internal guidelines, and medical and functional assessment principles. Managing complex or high-impact claims by collaborating with internal stakeholders, including medical consultants, managers, and specialized teams. Preparing clear and professional written communications, including claim approval and denial decisions, while ensuring compliance with contractual and regulatory requirements. Maintaining regular communication with policyholders and their representatives to answer questions, provide updates, and explain claim decisions. Contributing to continuous improvement initiatives by keeping your knowledge current and sharing expertise with team members. What Will Help You Succeed in This Role We are looking for someone who: Is recognized for their strong analytical thinking and ability to exercise sound judgment in complex situations. Demonstrates excellent customer service skills, professionalism, and a solution-oriented mindset. Shows strong organizational skills, attention to detail, and the ability to manage competing priorities effectively. Has excellent written and verbal communication skills and can collaborate effectively with a variety of stakeholders. Has a minimum of three years of experience in claims management, disability claims, or a related field. Has knowledge of the medical field or long-term disability insurance (an asset). Demonstrates autonomy, adaptability, and resilience in a dynamic environment where priorities and volumes can change quickly. Possesses an advanced level of English and French proficiency, both written and spoken, as the role requires the analysis of unilingual English claims files and communication with English-speaking clients, healthcare providers, and business partners on a daily basis. Why You’ll Love Working With Us A workplace where learning and development are integrated into a shared pursuit of excellence. A healthy, safe, equitable, and inclusive environment where everyone can thrive and reach their full potential. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits, including: Flexible group insurance plans Competitive pension plan Employee share purchase plan Vacation, wellness, and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic home office equipment program Performance bonus Discounts on iA Financial Group products And much more! Apply Today! Take charge of your career and join an organization where your talent truly matters. Still Hesitating? At iA, we believe in potential and value diverse backgrounds and experiences. If this role inspires you, we encourage you to apply — your next opportunity might be with us, and we’d love to get to know you. Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Company iA Financial Group Posting End Date 2026-07-08 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. 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