Growth Manager

Reports To: Director of Client Services (dotted line to Chief Growth Officer) Position Summary The Growth Manager is the operational partner to the Chief Growth Officer, responsible for bringing structure, visibility, and accountability to Loudr's growth engine. This role owns the sales process, HubSpot, pipeline forecasting support, tradeshow support and the transition of new clients into Client Services to ensure a seamless client experience. The ideal candidate thrives at the intersection of sales, operations, and client service, creating systems that keep opportunities moving while providing leadership with clear visibility into revenue growth. This role may also manage key strategic client account(s) to strengthen the connection between business development and client experience.

Core Responsibilities

Growth Operations ● Own and continuously improve Loudr's sales process from lead through signed agreement. ● Ensure every opportunity has clear ownership, next steps, timelines, and accountability. ● Support the CGO with meeting preparation, sales coordination, follow-up, and execution. ● Coordinate the transition of new clients from Growth into Client Services, ensuring complete and accurate handoffs.

CRM & Pipeline Management

● Own HubSpot as the single source of truth for pipeline management and growth forecasting. ● Maintain accurate opportunities, contacts, forecasting, reporting, and dashboards. ● Partner with the Finance and Growth teams to provide reliable pipeline visibility and revenue forecasting. ● Identify stalled opportunities, risks, and growth trends.

Growth Strategy Support

● Coordinate strategic growth initiatives, referrals, partnerships, sales enablement materials, and proposal development. ● Help turn growth strategy into actionable plans while keeping priorities organized and moving forward. ● Provide operational support that allows the CGO to focus on driving growth, relationship building and business development.

Account Management

● Manage 1–2 strategic client accounts if/when needed. ● Build trusted client relationships while ensuring projects move efficiently through delivery. ● Identify opportunities for account growth and collaborate with the Director of Client Services and CGO on expansion opportunities.

Success Measures

Success in this role is measured by: ● The CGO gains leverage through improved organization and follow-through. ● Sales opportunities consistently progress with clear next steps. ● Sales-to-Client Services handoffs are seamless and well documented. ● Pipeline reporting and revenue forecasting provide reliable leadership visibility. ● HubSpot data is accurate, complete, and trusted. ● Growth opportunities are effectively identified, tracked, and converted. ● Assigned client accounts maintain high satisfaction and retention.

Qualifications

● 7+ years in Growth Operations, Sales Operations, Account Management, Client Services, or Agency Operations. ● Agency experience preferred. ● Strong HubSpot (or similar CRM) expertise. ● Excellent organizational, communication, and project management skills. ● Experience supporting forecasting, reporting, and cross-functional collaboration. ● Comfortable participating in sales conversations and executive-level communication. 5 Functions ● Own Loudr's growth operations. ● Manage HubSpot data entry for new business and pipeline reporting. ● Support revenue forecasting and business development operations. ● Coordinate sales-to-client onboarding. ● Manage select strategic client relationships.

Measurables

● Pipeline value and forecast accuracy ● Sales follow-up completion rate ● Sales-to-onboarding handoff completion ● Proposal turnaround time ● New client onboarding satisfaction ● HubSpot data accuracy ● Growth opportunities identified from existing accounts Expectations (GWC) This person Gets It by understanding how agency growth, operations, and client experience work together. They Want It by taking ownership of process, organization, and follow-through while helping the CGO scale Loudr's growth efforts. They have the Capacity to Do It by balancing multiple priorities, communicating proactively, building cross-functional relationships, and maintaining exceptional attention to detail.

Core Values

● Communicative: Keeps prospects, clients, and internal teams informed and aligned. ● Dedicated: Takes ownership from first conversation through successful onboarding. ● Tenacious:Ensures opportunities continue moving forward with urgency and consistency. ● Versatile: Easily shifts between sales, operations, client service, and leadership support. ● We Are Loudr: Puts the success of the company, clients, and teammates first.