Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. Where You’ll Work This is a hybrid role based in Denver, CO or Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection. Why this Role Matters Litera’s customers rely on our platforms to be stable, scalable, and highly available. As a Senior Reliability Automation Engineer, you will help strengthen the reliability of our production environments by building automation, improving observability, and accelerating incident resolution. This role is critical to reducing manual operational effort, improving platform performance, and enabling Engineering, Cloud Operations, Infrastructure, and Support teams to operate more efficiently. Your work will directly contribute to better service availability, faster issue detection, and a stronger customer experience. What You’ll Deliver Build automation solutions that reduce manual operational work and improve the scalability, reliability, and consistency of production environments. Develop intelligent diagnostics, remediation workflows, and self-service tools that enable Engineering and Support teams to resolve issues faster. Strengthen incident response by investigating complex production issues, identifying root causes, and driving long-term reliability improvements. Enhance monitoring, alerting, dashboards, and telemetry to improve visibility into system health, performance, and operational risk. Partner with Engineering teams to improve observability standards, operational readiness, platform stability, and production support practices. Support performance and scalability initiatives by identifying degradation trends, diagnosing bottlenecks, and recommending optimization strategies. Build and integrate reliability automation across AWS, Azure, CI/CD pipelines, deployment workflows, and cloud-native platform environments. Leverage AI-enabled tools and emerging technologies to improve troubleshooting, knowledge management, operational workflows, and engineering efficiency. We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you. What You’ll Bring Must-Haves: 7+ years of experience in Software Engineering, Test Automation, Site Reliability Engineering, Production Engineering, Platform Engineering, DevOps, Performance Engineering, or a related technical discipline. Strong software development experience using Python, PowerShell, TypeScript, JavaScript, Java, C#, or similar programming languages. Experience troubleshooting complex production issues in large-scale, distributed, or SaaS environments. Experience conducting root cause analysis and implementing long-term remediation solutions. Experience building automation tools, operational workflows, reliability tooling, or engineering platforms. Experience with CI/CD pipelines, deployment automation, release processes, and AWS and/or Microsoft Azure environments. Nice to Haves: Experience supporting enterprise SaaS platforms in production environments. Experience with observability tools such as Datadog, Dynatrace, Splunk, New Relic, Azure Monitor, or Amazon CloudWatch. Experience with infrastructure automation, platform engineering, and cloud-native reliability practices. Familiarity with AI-assisted engineering tools, automation frameworks, or intelligent troubleshooting workflows. We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply. What You’ll Experience A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity. Global Reach. Partner with teams around the world to solve complex challenges that matter. Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development. AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI. #LI-Hybrid Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.