Company: CLIC

Department: Billing Service Centre

Employment Type: Regular Full Time 

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant.

THE OPPORTUNITY:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipate the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Premium Administrator is responsible for providing efficient and responsive service to customers and our internal business partners who contact the Billing Service Centre on a wide variety of functions/questions related to Co-operators Group Benefits products and services. They are also responsible for maintaining accurate accounting records and administering premium while providing billing expertise to clients and internal partners. Also provides overall administration of all premium for the Group Benefit business. Responsibilities also include management of all client billings, and collection processes, cheque deposits, and premium preparation and upload to the administration system.

HOW YOU WILL CREATE IMPACT:

• Preparing, processing and verifying premiums received from Third Party Administrators (TPA), Administration Services Only (ASO) and Self Administered clients.
• Conducting in-house audits on Third Party Administrator (TPA) and Self Reporting clients, recommending changes and preparing a report on findings.
• Resolving premium remittance related issues through direct contact with client.
• Managing premium suspense.
• Completing the daily cheque and electronic funds deposit, liaise with Finance to resolve any balancing differences.
• Completing all money related billing tasks including, billing adjustments, PAD adjustments.
• Cancelling group policies, run final billings and refund or collect outstanding premium.
• Having ownership of all billing-related error handling.

HOW YOU WILL SUCCEED: 

• You influence change and are committed to continuous improvement, in order to exceed client expectations.  
• You leverage critical thinking skills to identify problems and proactively propose solutions. 
• Your strong communication skills allow you to clearly convey messages.  
• You’re an effective team player who shares knowledge to support your peers.

TO JOIN OUR TEAM: 

• You have two years related work experience; group experience preferred.
• You have a post secondary education & Industry related education an asset.
• You have demonstrated excellent mathematical aptitude with attention to detail and accuracy.
• You are proficient with MS Office (Word, Excel, MS Teams, and Outlook).
• You have completed or are working toward Associate Customer Service (ACS).

WHAT’S IN IT FOR YOU?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

    Expected salary/hourly range $43,550 - $72,583   The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.   Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.  

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