About Us

Shine Window & Eaves Cleaning and The Deck People are Toronto's leading residential exterior home service companies. We specialize in window and gutter cleaning, deck refurbishment, power washing, and exterior home renovations. We move fast, we grow constantly, and we're looking for someone who thrives in that environment.

The Role

This is a dual-function position supporting both our sales team and company ownership. You'll be the person who makes sure nothing falls through the cracks - managing leads, keeping our CRM organized, supporting contract creation, and helping ownership stay focused on the bigger picture.

This is not a slow administrative role. Our sales team moves quickly, leads come in constantly, and opportunities are lost when things sit. If you're someone who gets energy from staying ahead of a busy inbox and takes pride in a clean, organized system - this is built for you.

What You'll Be Doing

Sales & Lead Support

Managing incoming leads across email, text, and CRM
Entering, organizing, and assigning leads accurately and quickly
Following up with unresponsive prospects to revive opportunities
Supporting the sales team with contract creation and estimate entry
Collecting deposits from customers ready to book
Sending review requests after job completion
Managing outbound email and text campaigns

CRM & Systems Management

Keeping the sales pipeline clean, accurate, and up to date
Tracking opportunities and ensuring customer information is correct
Identifying inefficiencies in process and proactively suggesting improvements

Executive Assistance

Supporting ownership with administrative tasks and follow-ups
Coordinating communication and helping keep priorities organized
Removing day-to-day operational friction so leadership can focus on growth

Cross-Department Support

Providing scheduling and administrative support to other departments during peak periods
Stepping in where needed - we operate as one team

What We're Looking For

Experience

5+ years in an executive assistant or senior administrative role
3+ years in sales administration or a sales support function
2+ years in data entry or CRM management

Skills

Advanced written and verbal English communication
Strong typing speed and accuracy
Quick to learn new software - you don't wait to be shown twice
Intermediate to advanced proficiency in MS Excel and Google Drive
Comfortable working with databases and preparing reports
iOS/Apple ecosystem experience an asset

Who You Are

Type A - organized, proactive, and driven by getting things done
You have a genuine sense of urgency without needing to be reminded
You take pride in accuracy and hate letting things slip
You're interested in growing your sales knowledge, not just managing tasks
You communicate clearly with customers, staff, and ownership

What to Expect

Hours: 40 hrs/week regular season · 45-50 hrs/week peak season (April–August)
Schedule: Monday-Friday, 7:30 AM start (EST) · occasional evening or weekend availability if weekly tasks aren't completed
Location: Primarily remote, with occasional in-office presence required during certain times of year
Pace: Fast. Some days are heavier than others - flexibility is essential

What We Offer

Competitive compensation
Work from home
Flexible schedule
Dental care & life insurance
Casual dress
A company that promotes from within and rewards people who perform

If you're the kind of person who keeps things running smoothly and wants to grow with a company that's genuinely going somewhere - we'd like to hear from you.