Front Desk Agent Jobs in Rossland, British Columbia, Canada
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Rossland, British Columbia, Canada
FRONT DESK AGENT
Top Benefits
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Description
Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner.
As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.
Job Description
Front desk agents will be accountable for a multitude of functions, including but not limited to:
Greet all guests in a timely, friendly, and professional manner Make guest reservations, and actively promote package add-ons Ensure accuracy of all guest information during check-in and check-out Safely handle cash floats and any other forms of monetary transactions for guests Promptly answer all calls in a friendly and courteous manner Respond to guest needs, ensuring special requests are directed through to the appropriate department Communicate effectively and professionally with other departments Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends.
Job Requirements
Computer literacy Hotel PMS experience an asset Service oriented with an eye to supporting your internal guests Ability to thrive in a fast-paced hotel environment Excellent verbal & written communication skills Willingness to learn, develop & grow Numerical acuity and high attention to detail Comprehensive understanding of financial data, reporting, & basic arithmetic functions Ability to stand for long periods of time (up to 8 hours per shift) Professional presentation Must be willing to work overnights, holidays and weekends Able to perform other duties as required Must be legally eligible to work in Canada***
The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie is unable to sponsor international applicants.
About Us
Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.
The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.
The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie Hotel is unable to sponsor international applicants.
Job Types: Full-time
Wage: $21.00 per hour
Benefits
Company events Discounted or free food Employee assistance program Flexible schedule Wellness program
Schedule
8 hour shift Evening shift Holidays Morning shift Night shift On call Overtime Weekends as needed
Supplemental Pay Types
Overtime pay
Ability To Commute/relocate
Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)
Language
English (required)
Shift Availability
Day Shift (required) Night Shift (required) Overnight Shift (preferred)
Work Location:
In person
Qualifications
Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred) Team Player: Works well as a member of a group (Preferred)
Motivations
Preferred Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
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About Crescent Hotels & Resorts
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.