Terminal Clerk Jobs in Saint John, New Brunswick, Canada
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Saint John, New Brunswick, Canada
Terminal Clerk
About the role
Description
Join the Armour Team Today!
Position Overview:The Terminal Clerk plays a vital role in the smooth and efficient operation of our freight terminal. Acting as a key link between our customers, drivers, and operations team, the Terminal Clerk is responsible for the accurate processing of freight documentation, dispatch preparation, and exception monitoring. This position requires a detail-oriented professional who thrives in a fast-paced logistics environment, communicates proactively, and takes ownership of data accuracy from freight entry through to trip reconciliation.
Location: Saint John, NB
Schedule: Monday – Friday | 11:00am - 8:00pm
Type: In-office
Salary Range: $35,000 - $40,000
Key Responsibilities
Identify and proactively respond to customer needs, inquiries, and concerns in a timely and professional manner Enter freight bills accurately and on time from a variety of mediums, ensuring data integrity throughout Print and prepare documentation packages for the operations team to support daily workflow Prepare and set up trips for dispatch within dispatching software system (Truckmate) in accordance with operational schedules Reconcile completed trips in accordance with established driver check-in procedures Code undelivered freight bills and follow up to resolve outstanding items Monitor and follow up on overage, shortage, and damage (OS&D) claims Monitor the No POD (Proof of Delivery) report and take appropriate corrective action Conduct On Time Delivery exception auditing and escalate issues as required Scan and file documents accurately to maintain organized and up-to-date records Attend all pre-planned meetings and contribute to continuous improvement initiatives Perform other tasks as assigned by the Terminal Supervisor or Regional Manager
What We’re Looking For
Qualifications
Education & Experience
High school diploma or equivalent required; post-secondary education in logistics, business, or a related field is an asset 1–2 years of experience in a freight, logistics, or transportation environment preferred Prior experience with a Transportation Management System (TMS) — Truckmate experience is a strong asset Prior office or administrative experience is preferred; experience with CBSA procedures, customers documentation, and in-bond shipments is considered a strong asset
Skills & Competencies
Strong data entry skills with a high level of accuracy and attention to detail
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to multitask and prioritize in a high-volume, time-sensitive environment Clear and professional verbal and written communication skills Comfortable communicating professionally by phone with external partners, including CBSA officers and customs brokers Strong organizational skills with the ability to manage competing deadlines Customer-focused mindset with a proactive, solutions-oriented approach Ability to work both independently and collaboratively as part of a team Knowledge of freight industry terminology and documentation (bills of lading, PODs, OS&D) is an asset
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About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.