Working Title: Consumer Telecom Investigator

Job Class: Investigation Specialist 1

Agency: Public Utilities Commission

Job ID: 95194 Location: St. Paul Telework Eligible: Yes; see note Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 06/30/2026 Closing Date: 07/14/2026 Hiring Agency/Seniority Unit: Public Utilities Commission/ MAPE Division/Unit: Public Utilities Commission / CAO Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $28.26 - $41.43 / hourly; $59,006 - $86,505 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Duties

This professional role in the Consumer Affairs Office (CAO) manages the Commission’s process for Telecommunication Customer Transition Plans, investigates consumer complaints and resolves disputes between the consumer and the utility with a focus on telecommunication service provider complaints. The incumbent performs duties as follows:

Reviews and analyzes or investigates telecom Customer Transition Plan filings for compliance. Gathers documentation and evidence, analysis and evaluation of information, prepares memos and reports. Mediates disputes. Serves as first point of contact for the consumer for informal complaints and inquiries related to customer telecom and regulated energy utility issues.

Please Note

This career opportunity is based at the PUC offices in St. Paul, MN and is not available for full-time remote work. This position will be required to work onsite or in-person for at least 50% of scheduled workdays each month (including travel and off-site meetings).

Minimum Qualifications

Two (2) years of professional level experience investigating complaints or resolving disputes between consumers and an industry, organization, or government program with highly complex laws, rules and/or regulations. Work experience involves investigations, research, data reporting and writing formal reports.

Minimum Qualifications To Be Assessed At Interview

Advanced level skills in input database software. Ability to interpret state and federal statutes, rules, tariffs, or utility regulatory practices. Knowledge or experience with Microsoft Outlook, Word, and Excel. Ability to mediate conflict in an impartial manner. Excellent written and verbal communication skills. Doctorate degree may substitute for two years of experience. Master’s degree may substitute for 18 months of experience. Bachelor’s degree may substitute for one year of experience. Associate’s degree may substitute for may substitute for six months of experience.

Preferred Qualifications

Knowledge of utility tariffs Knowledge of, or experience with, telephone utility regulation. Knowledge of Minnesota law governing consumer protections as they relate to public utilities. Knowledge of telecommunication standards. Knowledge of state policy programs. Ability to mediate conflict in an impartial manner. Excellent written and verbal communication skills. Experience working with people of diverse backgrounds and marginalized communities. Ability to conduct research, investigations and to perform complex analyses of regulatory and policy issues. Ability to manage workload and multiple projects at a time.

Additional Requirements

This position requires successful completion of a reference check and background screening.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Jennifer Forside at jennifer.forside@state.mn.us or 651-539-1066.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jennifer Forside at jennifer.forside@state.mn.us.

About The Public Utilities Commission

The mission of the Commission is to improve the lives of all Minnesotans by ensuring safe, reliable, and sustainable utility services at just and reasonable rates.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals

Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.