The Manager, Commercial Operations – eCommerce Packaging is responsible for overseeing end-to-end operational execution of the eCommerce packaging business. This includes leadership over estimating, structural design coordination, sourcing, production scheduling, and customer service functions. This is a highly hands-on leadership role that sits at the intersection of sales and manufacturing, ensuring customer requirements are delivered efficiently, accurately, and profitably. The role plays a critical part in enabling sales growth, improving operational discipline, and enhancing the overall customer experience. Working closely with the VP & GM, this individual will help drive performance, scalability, and process optimization across the business.

What You’ll Be Responsible For Lead Commercial Operations Lead and develop teams across estimating, customer service, sourcing, and production scheduling Drive operational excellence across the full order lifecycle (quote to delivery) Own Estimating & Pricing Oversee quoting activities, including complex estimates and feasibility reviews Ensure accuracy of costing (materials, production assumptions, etc.) Support pricing strategy and margin optimization Guide Structural Design Review packaging concepts to ensure manufacturability and cost-effectiveness Manage design workflow and timelines Manage Sourcing & Vendors Act as an expert in packaging materials (paperboard, alternatives, etc.) Negotiate pricing and manage supplier relationships Oversee Production Planning Balance capacity, demand, and operational constraints through effective scheduling Resolve complex production and capacity challenges

NOTE: This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager. SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law. We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.