Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

Motivated by God's love, The Salvation Army CRF is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads New Frontiers Correctional Services Canada Community Residential Facility (CRF) Unit is dedicated to providing a safe, stable and positive residential setting for men coming out of the federal prison system, respecting cultural and religious diversity.

ACCOUNTABILITIES:

• Provide general support and supervision to residents to ensure that their emotional, psychological, and physical needs are met, adhering to the policies and procedures of the residence.
• Prepare and present shift exchange to share information with the next shift and provide consistency in the home for all residents and staff.
• Report incidents/issue that require immediate management intervention.
• Be aware of all residents and their activities, and follow through with case plans, expectations and required programming for each resident
• Care for residents health needs and seek medical attention in a timely manner
• Ensure the safety of all the residents and the property, as per program standards
• Assist in connecting clients with appropriate health supports through referrals and community collaboration
• Know resources in the community such as the OARS clinic
• Complete assigned tasks in accordance with the organization policies, procedures, and standards to maintain a high level of quality, service, cleanliness, and safety while performing said tasks
• Ensure that the environment of the program is supportive, nurturing, and encourages a high degree of resident involvement including decision making. Be available to residents on a daily basis as needed.
• Prepare shift exchange and care for residents' needs.
• Document program requirements, process and report as needed.
• Keep timecards and support documents updated.
• Document daily activities and behaviours of residents in logbook Fill out incident reports as necessary.
• Develop and document options and recommendations to issues and problems as they arise.
• Monitoring of curfews.
• Monitor the security cameras throughout the shift.
• Able to carry out regular facility checks during the shift, including wellness checks, curfew checks, room checks and security rounds on residents, as per CRF program policies and procedures.
• Breathalyzing residents, as per program policies and procedures.
• Support residents in understanding the implications of options and decisions.
• Work with Case Management team to provide resident information that helps develop case plans, communicate effectively with residents so that they are aware of the supports, resources and rules that are here for them.
• Provide medication to residents.
• Able to respond to medical emergencies.
• Perform cleaning duties as assigned by the program supervisor.
• Responsible for giving out linen, hygiene products etc.
• Conduct fire drills, as per policies and procedures.
• Remain vigilant, alert, awake and focused throughout the shift.
• Strictly follow program policies and procedures and implement these into daily tasks Maintain professional boundaries with residents.
• Other duties within reason as deemed necessary.

CRITICAL RELATIONSHIP MANAGEMENT
Required to work in co-operation with other staff members in job related areas and treat all residents, and other transitional living program residents with respect, dignity and confidentiality.
Governance Boards and Councils: None.
Internal: Ministry Unit Staff, Case Management Team.
External: Residents, government agencies and local community support services

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Justice Program Supervisor.
• No formal managerial responsibility.
• May show others how to perform certain duties and procedures.

FINANCIAL AND MATERIALS MANAGEMENT:

• Hand out weekly allowances to residents.
• Responsible for the safekeeping and proper distribution of materials: giving out linen, hygiene products etc.

WORKING CONDITIONS:

• Working in a CRF unit with federal parolees.
• Shifts required for daytime, nighttime and evenings — 24/7 facility.
• Optional on call work available.
• May be subject to verbal abuse, including racist comments from residents.
• No travel required.
• The incumbent may work under the following disagreeable conditions: o Dealing with people with challenging behaviour o Verbal abuse
• The incumbent may be exposed to the risk of moderate injury or illness due to: o Physical attacks by others (i.e., being attacked by a resident) o Exposure to infectious diseases o Sharp objects (i.e., needle sticks) o Other dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college program of two academic years, preferably in Corrections, addictions, social justice.
• Able to obtain clearance of protected B information with Correctional Services Canada (This is mandatory).
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Narcan/Naloxone Training or willingness to obtain.
• Trauma informed care training or willingness to obtain
• De-escalation training or willingness to obtain. First Aid/CPR.
• Mental Health First Aid.

Experience and Skilled Knowledge Requirements

• Minimum one year experience in a setting working with Provincial or federal clientele.
• Experience working within the field of Mental Health and Addictions is a strong asset.
• Experience in addictions, social science or justice is a strong asset.
• Demonstrated understanding of the Behaviour Based Model.
• Working knowledge of Microsoft Suite.
• Basic knowledge of addictions and recovery program.
• Awareness of Indigenous culture.
• Must be willing and able to pass Government of Canada CSC Personnel Screening. Criminal Record/Vulnerable Sector. Clearance of Protected B information.

Skills and Capabilities:

• Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.

• Ability to develop and sustain professional working relationships with CRF and transitional living residents, parole office staff, and other agencies and, keeping strict confidentiality and appropriate boundaries.

• Ability to proactively recognize potential risks, conflicts, and issues to be able to respond with solutions and coaching

• Ability to communicate effectively in oral and written form.

• Ability to deal with difficult people.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Strong understanding of professional boundaries when working with federal parolees

• Strong listening, written, and verbal communication skills — clear and simple to understand.

• Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and coaching.

• Attention to detail, problem solving, and analytical skills.

• Patience and ability to deescalate situations.

• Ability to coach and provide constructive feedback.

• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.

• Ability to organize and prioritize multiple tasks in a fast-paced environment.

• Strong interpersonal and motivational skills.

• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.

• Ability to develop and maintain a positive team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Demonstrated ability to take initiative, be reliable, and operate in an environment of accountability.

• Understands the dynamics of resident's behaviour with the ability to assess their needs and risks.

• Ability to demonstrate understanding of and empathy toward cultural differences.

• Ability to work in high stress, busy environment.

• Incumbent must be able to walk 3 flights of stairs.

• Incumbent must be able to lift objects up to 301bs.

Compensation:

The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.