First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Chemical Administrator reporting to the Office Manager is based in the Sherwood Park office. This role is responsible for the administration of Ancillary (Chemical) products, ensuring compliance with company policies while managing remittances, account balancing, data updates, and accurate record-keeping. This role is fast paced and requires a keen eye for detail. This role also includes processing coverage transfers and cancellations for ancillary certificates. As a customer-facing role, this position delivers exceptional service when communicating with dealership personnel, Account Managers, customers, and internal stakeholders via phone and email, providing professional support regarding eligibility, coverage details, certificate updates, and cancellation requests.

Hours of Work are 9:00am - 6:00pm Monday to Thursday and 9:00am - 5:00pm on Friday.

Essential Responsibilities:

• Provide information and assistance to customers, dealerships, Account Managers, and internal departments regarding Ancillary coverage, including eligibility, expiration, updates, transferability, and cancellations, via email, telephone, mail, or in-person.
• Log and maintain detailed records of all customer and dealer interactions, ensuring accuracy in documentation.
• Process and balance daily remittances received from dealerships, ensuring accurate handling of payments and cheque processing.
• Reconcile and close remittances by month-end, creating invoices and credit notes for discrepancies, and communicating with dealer partners to resolve outstanding issues.
• Follow up with dealerships regarding missing information or documentation that prevents the completion of remittance processing, such as missing certificates, unidentified funds, or replacement requests.
• Process coverage transfers, including receiving applications, verifying documentation, depositing transfer fees, and issuing confirmation of the completed transfer to the new owner.
• Process multiple types of cancellations in accordance with policy terms and conditions, determining refund amounts and handling dealer chargebacks as applicable.
• Handle policy updates from dealerships, ensuring appropriate adjustments in Sage and issuing invoices or credits based on request eligibility.
• Balance dealer accounts in Sage, including applying credits, researching discrepancies, processing write-offs, and creating AR adjustments as required.
• Maintain strong working relationships with internal teams, dealerships, Account Managers, and customers, fostering positive and professional interactions.
• Perform other duties as assigned, supporting the efficiency and accuracy of Ancillary product administration.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required; post-secondary education in business administration, accounting, or a related field is an asset.
• Minimum of 2 years of customer service experience in a front-line role (telephone and/or email) is strongly preferred.
• Basic accounting knowledge through coursework or 1 year of relevant experience is considered an asset.
• Strong attention to detail with the ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel) at an intermediate level is required.
• Typing speed of 40+ words per minute.
• Positive attitude and ability to collaborate effectively within a team environment.
• Strong time management skills, with the ability to prioritize tasks and meet deadlines.
• Experience working with Sage is considered an asset.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of a criminal background check, education verification, and employment reference checks is required prior to employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.