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Sooke, BC
IT Service Desk Technician
About the role
Job Code: 4046890
Job Details
Career Opportunity
IT Service Desk Technician
$31.93 per hour, 35 hours per week, 12 months per year
Il stl’i kw’els spipetstexw kw’eset ite xwelmexwelh stexwlaq temexws ye Stó:lo mestiyexw.
Mission Public School District is located on the Traditional, Ancestral, Unsurrendered, and Shared territories of Stó:lo people, of Leq'á:mel, Semá:th, Máthxwi, Sq'éwlets and Qwó:ltl'el First Nations, stewards of this land since time immemorial.
Halq'eméylem is the language of this land and of Stó:lo ancestors. The place from where Halq’eméylem (Upriver dialect) originates is Leq’á:mel. The language comes from the land, and it has been this way since time immemorial.
Le Conseil scolaire de Mission est situé sur les terres traditionnelles, ancestrales, non cédées et partagées du peuple Stó:lo, des Premières nations, Leq'á:mel, Sema:th, Matheqwí, Sq'éwlets et Qwó:ltl'el, peuples de cette terre depuis des temps immémoriaux.
Our Vision
Mission Public School students are educated global citizens who embrace diversity and are prepared for the future.
Our Mission
Mission Public School District is committed to a safe, equitable, diverse, and inclusive educational system for ALL students. Mission students benefit from our diverse community, skilled staff, natural environment, and local history. We are dedicated to honouring student voice and empowering our students to reach their potential.
Our Values
→ Working Together
→ Lifelong Learning
→ Thinking Beyond Today
→ Doing the Right Thing
For your application to be considered, all required documents must be included with your application which include:
- cover letter
- resume
Please be sure that you have received a confirmation from Make a Future that you have applied to a specific posting. Without this confirmation your application will not have been submitted.
Why Mission?
Mission Public Schools benefits from being a medium-sized district with rural and urban schools. We are large enough to provide a variety of programs and services, and small enough to build meaningful relationships with our students, parents, colleagues, and other stakeholders.
The school district is focused on following the school's strategic plan which sets the direction for the organization and supports student learning. Click Mission, Vision, and Strategic Plan to learn more about the strategic plan and related priorities. We are committed to forming safe and inclusive workspaces and schools. To learn more, review our policy for Safe Caring and Respectful Workplaces.
About Mission
Mission, British Columbia is nestled on a southern coastal mountain slope, overlooking the lush valley of the mighty Fraser River. Ideally situated, Mission is located an hour east of Vancouver and just a 15-minute drive from the U.S. border. Mission was originally inhabited by the Sto:lo First Nations people, and today this rapidly growing and dynamic centre is home to a population of some 38,000 residents. Come see why Mission is "the Jewel in the Valley".
STAFFING BULLETIN **FOR 2026/2027 SCHOOL YEAR ** PLEASE POST
To All Members of CUPE Local 593
**Posting Date: June 22, 2026
Closing Date: July 1, 2026 @ 4:00pm **Schedule shift is 7:30am to 3:00pm
Management can invoke Article 12.20 regarding Change of Shift.
JOB DESCRIPTION
IT SERVICE DESK TECHNICIAN INFORMATION TECHNOLOGY (IT) DEPARTMENT
Established: May 2026
Summary
Reporting to the Manager of Information Technology the IT Service Desk Technician provides support to the Information Technology Department. While some of these duties are of limited complexity, other duties involve a series of tasks that are more complex and technical in nature. The job requires adapting established methods or procedures. Work involves a choice of methods. The IT Service Desk Technician position provides computer and device support and technical assistance to end users as the first point of contact.
The IT Service Desk Technician is responsible for providing excellent interpersonal interactions and service with all internal and external contacts and providing administrative assistance to manager, foreman and employees.
Duties include, but are not limited to:
· Provides administrative support to the Information Technology Department.
· Supports and maintains the service desk system for Information Technology and make the Manager or Coordinator aware of emerging issues.
· Processes incoming tickets and responds to Level 0, as well as certain Level 1 tickets, by providing high-level assistance according to documented procedures
· Review incoming support requests for accuracy and completeness.
· Data entry using appropriate software such as active directory and Microsoft 365; as it relates to help desk requests from service desk system, telephone, and email.
· Provides SharePoint maintenance & SharePoint content management for IT and assistance to staff
· Inputs data into a variety of IT systems and processes confidential matters as required
· Answers and screens telephone, email, and personal inquiries, providing information, taking messages or referring to others where appropriate. For emergent situations, providing information or contacts as needed.
· Produces regular IT-related communication through MS 365 products to IT and district staff
· Assists with Asset Management
· Manages and maintains a variety of databases to prepare various reports.
· Packages mail, invoices, packing slips for delivery as required. Sorts and distributes incoming mail.
· Maintains, organizes and updates existing policy and procedure manuals, ensuring documented practices remain current, accessible, and aligned with approved district and IT standards.
· Maintains, organizes and updates existing IT documentation and reference materials, drawing from established team knowledge, vendor documentation, and approved sources.
· Utilizes the MS Office 365 Power Platform, SharePoint and CoPilot automate processes and produce reports.
· Performs other related duties as may be reasonably expected of a person in this position
Required Qualifications
· Completion of Grade 12
· Post-secondary certificate in Computer and Information Technology or Business Administration
Required Experience
· A minimum of two (2) years relevant experience in a related role
· Formal training or certificate in Office 365
· Formal training or certificate related to MS Power Platform
· Formal training or certificate in MS SharePoint Content Editing
Required Skills and Abilities
· Demonstrated knowledge and ability to use various software programs including SharePoint, word processing, spreadsheets, and databases (e.g., Microsoft office)
· Knowledge and experience working in an IT service desk related position.
· Knowledge and experience working with MS Power Platform and MS CoPilot
· Excellent organizational skills and superior attention to detail in preparation of correspondence, reports, and other materials
· Ability to communicate effectively and demonstrate good public relations skills, exercising good judgment in dealing with a variety of enquiries
· Knowledge of Asset Management Systems
· Ability to set up formats and compose non-routine correspondence with general instructions from a supervisor
· Ability to be flexible and work with minimal supervision
· Ability to work co-operatively and maintain effective working relationships
· Proficient in the use of office software such as SharePoint, Word, and Excel
· Working knowledge of school district operations, policies and procedures
· Working knowledge of basic Information Technology as it pertains to SD 75** **
NOTE: A clear Criminal Record Review to be provided, and updated every five (5) years
Thank you for your interest. Please note only short-listed applicants will be contacted.
Accommodations/adjustments are available for interviews and in the workplace. If selected for an interview Human Resources will provide information on how to request accommodation/adjustments.
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Posted On
June 22, 2026 01:55 PM PST/PDT
Closing Date & Time
Ongoing
Openings
1
Job Type
Full Time, Permanent
Job Category
ECE, EA and Support Staff
City
Mission
School/Location
Multiple locations
+ Show more
Salary
$31.93
Employment Start Date
Start Immediately
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About BC Public Schools
Make a Future is the official job board for K-12 education careers in British Columbia, created through a partnership involving BC's Ministry of Education and Child Care, public school boards, First Nations, and independent schools. The platform aims to connect passionate educators, leaders, and support staff with job opportunities in BC schools.