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Job Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About The Job

Type : Full time/Permanent

Shifts : Monday - Friday 6:30am - 3pm (Hours can flex depending on the needs of the business) On call 1 weekend a month

Salary : $60,000

Location : St Catharines, ON

Weekly pay Excellent benefits package after 30 days 10 days of Paid Time Off upon hire Retirement Pension Plans DPSP, RRSP Stock options A safe, friendly and respectful working environment Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Customer Logistics Specialist acts as a liaison between the customer and Ryder to ensure the proper function and execution of all Vendor Compliance processes. The role supports all Compliance functions focusing on problem resolution, and process improvement. The Customer Service Advocate will drive continuous improvement projects that arise out of feedback from the customer and/or Vendor Compliance Chargebacks (VCC).

The Customer Logistics Specialist is expected to continuously evaluate and implement processes with regard to opportunities to improve internal metrics and drive toward successful achievement of company objectives by analyzing compliance data and implementing process improvement initiatives with the customer, Ryder Operational teams, Ryder Transportation Teams, and Ryder IT Teams.

Essential Functions

Compliance Projects/Project Management: Collaborate with the customer, Ryder Operations team, Ryder Transportation Team, and Ryder IT Team providing them with the necessary data to avoid disruptions and ensure compliance to customer goals. Work with the teams on projects to improve processes that drive internal and external metrics. Develop and implement quality improvements, risk mitigation, opportunity identification, and internal/external process efficiencies. Identify and investigate opportunities to improve distribution efficiencies and savings, and coordinate implementation with business partners. Coordinate daily activities related to compliance of Customers. Monitor critical customer metrics, including on-time delivery, operational deficiencies. Identify and discuss defects and delivery problems with management, customers, and affected parties and creates projects to improve metrics Develop reports on customer performance and activities and provide managers with current results for action. Problem Resolution Coordination: Responsible for standardization and analysis of all Problem Resolution processes/procedures to ensure maximum efficiency, accuracy, and proper coordination with the different areas of Transportation, Logistics, warehousing and the customer. Review all Vendor Compliance Charges and On Time related violations and initiate problem resolution for those issues. Compliance Reporting/Violation Analysis: Prepare all reporting and supporting documentation forbusiness meetings with the customer and Ryder Operations and Finance Teams on a monthly basis. Provide violation trend analysis and notify management of any necessary issues and Vendor Compliance needs based on these findings. Create monthly project improvement log identifying outstanding issues, and highlighting issues that have surpassed their resolution time-frame. Communicate process improvements based on reporting analysis.

Additional Responsibilities

Conduct project meetings, track and analyze projects. Recommend and take action to direct the analysis and solutions of problems. Create and maintain a project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, and critical paths. Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc. Promote continuous improvement by conducting, documenting, and communicating lessons learned throughout the project. Prepare and conduct informal and formal presentations. Build relationships with all functional areas and manage stakeholder expectations. Performs other duties as assigned.

Skills And Abilities

Effective interpersonal skills Excellent collaboration and team building skills Strong verbal and written communication skills Demonstrates analytical skills Demonstrates problem solving skills Ability to work with others in a professional manner while achieving a common goal Ability to design, plan, organize, and implement projects and tasks within an allotted timeframe Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Possesses a high degree of initiative

Qualifications

Bachelor's degree required in business, logistics or related field One (1) year or more vendor compliance experience preferred One (1) year or more in problem solving using continuous improvement and LEAN methodologies preferred

DOT Regulated: No

Job Category: Logistics

This posting is for an existing vacancy.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

60000

Maximum Pay Range

60000

Ryder Is An Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization To Work In Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .

Current Employees

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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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