Workforce Management Business Analyst Jobs in Surrey, British Columbia, Canada
Create alert for “Workforce Management Business Analyst”
Surrey, British Columbia, Canada
Workforce Management Business Analyst
Workforce Management Business Analyst
Workforce Management Business Analyst
About the role
Job Description
On behalf of our Healthcare Client, Affinity Healthcare Solutions is looking for a Workforce Management Business Analyst to support the coordination and delivery of the HyperCare and Organizational Change Management (OCM) branches of the overall Workforce Management (WFM) project. Experience in working with external SI (system integrator) partners on implementing SaaS solutions in complex integration projects, as well as knowledge of WFM systems required.
Responsibilities
HyperCare Support:
Request Triage & Prioritization: Triage incoming HyperCare support requests/issues and categorize them as business process issues, training deficiencies, or system bugs/defects Evaluate reported problems against critical business operations to determine the appropriate severity level Serve as the primary escalation point for unresolved functional or technical issues, bridging the gap between end-users and the functional and technical teams
Knowledge Transfer & Enablement
Develop and continuously update our support knowledge database Recommend updates to the various change management material based on requests/issues received Support Team Enablement: Update Tier 1 and 2 support team members by providing key updates and lessons learned to ensure the team is up to date on various changes, defect resolutions and new learnings as we move through the project. This includes providing team debrief sessions and documenting lessons learned.
Monitoring & Reporting
Identify recurring issues and user friction points and/or frequently asked questions to recommend improvements and/or adjustment to the overall OCM Plans Review of the HyperCare Dashboard to track request volumes, resolution times and adherence to Service Level Agreements and raise issues as required
OCM Support
Review various OCM Deliverables such training material, Facts Sheets, Quick Reference Guides and job aids for quality and completeness, recommending adjustments as required Serve as a key liaison between the technical and functional teams on the OCM teams
Business Analysis Support: Collaborates with the Project Manager to produce various Options Analysis and Decision Documents deliverables
Affinity Earn
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13615
Not the right fit? Search for Workforce Management Business Analyst jobs in Surrey, British Columbia, Canada
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!