Employment Status: Full-time

Department: Chronic Pain Management Program

Union: OPSEU Para

End Date: Dec 1, 2026

Job Code: 24599

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

✓ Days

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

ABOUT THE ROLE

Reporting to the Manager – Chronic Pain Management Program (CPMP) & Project ECHO, the Access Point Facilitator 2 will be responsible for processing referrals through Access Point Northwest, conducting intakes, and working closely with the Thunder Bay Regional Health Sciences Centre to refine the referral process between both programs. The Access Point Facilitator 2 will also be responsible for liaising with Health Service Providers in the Region and work on building partnerships with referring partners in the region.

HIRING DEADLINE: JUNE 1, 2026

Applications will continue to be accepted until the position is filled. However, consideration of submissions after the deadline will be at the organization's discretion. Applicants are encouraged to apply by the Hiring Deadline.

This job posting is for an existing vacancy currently available within our organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Minimum qualification includes undergraduate degree and registered member in good standing with applicable professional college (e.g. College of Nurses of Ontario, Ontario College of Social Workers and Social Service Workers, College of Occupational Therapists of Ontario, College of Physiotherapists of Ontario)
• Knowledge and experience with referral processes, intake, assessment and triage
• Experience assessing clients with chronic pain as well as mild to moderate mental health issues
• Experience and understanding of the treatment of chronic pain and associated comorbidities

Skills/Abilities:

• Maintains an awareness of ethical guidelines and practices for the provision of effective people centered care

• Knowledge of relevant legislation, e.g., Mental Health Act, Personal Health Information Protection Act, Regulated Health Professions Act, Health Care Consent Act, and professional standards to ensure compliance and consistency in provision of client care

• System navigation and knowledge of community resources

• Passionate about contributing to positive social change and commitment to anti-oppression and anti-racism

• Knowledge of a range of theoretical perspectives, psychosocial rehabilitation principles, chronic disease self-management, holistic wellness approaches, and an ability to work in an inter-professional team environment

• Demonstrated excellent interpersonal communication skills (oral and written)

• Demonstrated experience with technology, documentation in the Electronic Medical Record and working with electronic databases

• Time management and organizational skills in order to effectively address and prioritize multiple tasks and timelines in a fast-paced environment

• Excellent oral and written communication and interpersonal skills, judgment, critical thinking skills, problem-solving and time management skills

• Ability to work closely with community partners and Access Point Facilitators

• Demonstrated regular attendance at work

Assets:

• Experience working with Indigenous people and other diverse ethno racial and cultural backgrounds is considered an asset

• Experience working with 2SLGBTQIA+ individuals is considered an asset

• Experience working with clients living with chronic pain is considered an asset

Conditions of Employment:

• This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC) where indicated, to ensure the absence of relevant criminal convictions.

• May be required to travel to various work locations and provide own transportation

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.

• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.

• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).

• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.

• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.

• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.

• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.

• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.

• Shape the Future: Get involved in research and teaching initiatives that make a real difference.

• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.

• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.

This hiring process includes the use of AI-enabled systems for administrative and candidate management purposes.