System Navigator

0.5 FTE Contract to March 31, 2029 Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. We are currently seeking a part-time contract System Navigator - Financial Health Services. The System Navigator, as a valuable member of the Community Health Centre team, will provide Financial Health services, programming, and support for the clients we serve to navigate the healthcare, public services and social service system through our Thunder Bay site. The position has a competitive salary, and option to join Health Care of Ontario Pension Plan (HOOPP). The hourly rate for this position is from $30.502 to $36.748. We currently do not use AI to screen resumes.

QUALIFICATIONS

Bachelor degree or post-secondary education in Business or adjacent field Experience in supporting clients through coaching, budget counselling and completing taxes an asset.

Experience in a community service setting

Ability to effectively engage, assess and support clients with complex and multiple health and/or social needs to access programs, services and resources that address their needs Demonstrated ability to facilitate and advocate for services to support clients in their care. Strong understanding of community needs and resources, including mental health and addictions systems, community resources, government services and non-traditional services A strong understanding of the determinants of health framework. Demonstrated experience working with vulnerable populations. Awareness of and sensitivity to health, socio-economic and cultural issues particularly within populations who face barriers to accessing care (vulnerably housed, living with mental health challenges or diagnoses, current or past substance use, complex health histories, 2SLGBTQIA+, newcomers, non-insured) Demonstrated experience with de-escalation of difficult situations and developing risk assessments Strong interpersonal, organizational and group facilitation skills. Ability to work both independently and collaboratively with an inter-professional team.

Strong writing and documentation skills

Ability to work flexible hours and to travel to communities and locations served by NorWest Community Health Centres. A current driver’s license and access to a reliable vehicle.

How to Apply

Please visit https://norwestchc.org/team/ The deadline for applicants is Friday, July 31, 2026 at 4:30 p.m. Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to: Lesly Gunasekara, Manager of Human Resources NorWest Community Health Centres 525 Simpson Street Thunder Bay, Ontario P7C 3J6 FAX: (807) 622-7637 www.norwestchc.org NorWest Community Health Centres is an equal opportunity employer. We thank all applicants for their interest but only those selected for an interview will be contacted. Upon request, accommodations due to a disability are available throughout the selection process.