Job Identification

Job Title: Director, Application Engineering & Inside Sales

Department and Number: Technical Services

Employment Status: Permanent, Full-Time, Salaried

Location of Job: Mississauga, ON

Supervisor Job Title: Regional Director, Technical Services

Job Summary

At Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainable manner. Entrepreneurship is in our DNA, and we continue to grow in terms of capabilities, product range, size, sales volume, and market share. We employ and empower people to take initiative and make decisions with the best interests of our customers and team at heart by achieving our goals to be an Employer, Brand, Investment, and Neighbor of Choice. Simply put, we prioritize, simplify, and trust, while committing to accountable behavior and personal responsibility at work and with our neighbors.

Under the direction of the Regional Director, Technical Services, the Director of Application Engineering & Inside Sales is responsible for leading the customer-facing technical sales support organization across North America, integrating Application Engineering, Technical Inside Sales, and customer project coordination into a unified, high-performing commercial support function.

This role serves as the strategic bridge between Sales, Application Engineering, Manufacturer’s Representatives, Architects, Energy Modelers, and Mechanical Engineers to ensure technical excellence, responsive support, operational efficiency, and profitable growth throughout the customer lifecycle.

The Director will lead the team in developing and executing applied systems strategies for HVAC system design, leveraging expertise in building science and advanced water and airside HVAC solutions. This role requires a strong understanding of psychometrics and applied experience with VRF, fan coil, heat pipe, and chilled beam system designs. The Director will provide technical guidance and recommendations to consulting engineers while internally driving process standardization, operational efficiency, and scalable commercial solutions.

With our continued growth, we are searching for a motivated individual who is aligned with our culture and has the essential skills and experience described below to take on this career opportunity.

Essential Duties and Responsibilities

• Lead and develop the North America Application Engineering and Technical Inside Sales teams.
• Build a high-performance, customer-focused culture aligned with Systemair values and business objectives.
• Establish performance expectations, KPIs, workflows, and accountability measures across the department.
• Coach, mentor, and develop technical and commercial talent pipelines within the organization.
• Drive collaboration between Sales, Engineering, Manufacturing, Operations, Product Management, and Customer Service teams.
• Support organizational restructuring initiatives and continuous improvement efforts across customer-facing technical functions.
• Participate in strategic planning, budgeting, workforce planning, and operational reviews.
• Oversee technical application support throughout the sales lifecycle.
• Ensure accurate interpretation of customer specifications, drawings, codes, and performance requirements.
• Provide leadership in recommending product solutions, configurations, and technical applications aligned with customer requirements and manufacturing capabilities.
• Review and approve technical submittals, performance calculations, engineering documentation, and application recommendations.
• Support new product launches, custom applications, and technical solution development.
• Partner with Product Management and Engineering to identify product gaps, customer requirements, and improvement opportunities.
• Monitor market trends, competitor offerings, regulatory requirements, and evolving industry standards.
• Lead Technical Inside Sales teams responsible for quotation development, technical proposals, and customer support.
• Support Regional Sales Managers, Manufacturer Representatives, Business Partners, Engineers, and Customers throughout the sales process.
• Oversee preparation and delivery of complex quote packages ranging from small commercial opportunities to large-scale projects exceeding $2M.
• Ensure accurate project tracking, quote management, and opportunity pipeline visibility within CRM and MRP systems.
• Serve as escalation point for critical customer technical and project-related matters.
• Partner with Engineering and Manufacturing teams to improve design-for-manufacturing alignment and operational scalability.
• Support digital transformation initiatives related to CRM, ERP/MRP, and HCM systems.
• Promote a culture of continuous improvement, accountability, and operational efficiency.

Skills, Education, and/or Experience

• Professional Engineering degree in Electrical or Mechanical Engineering; MBA preferred.
• Master of Engineering degree preferred.
• Previous experience in applications engineering, technical sales, sales engineering, or similar role preferred.
• 5+ years’ experience with high performance HVAC and Passive House project designs and solutions.
• Working knowledge of PHPP, WUFI and other energy modeling tools preferred
• Familiarity with product launches and design for manufacturing, HVAC industry preferred.
• Familiarity with sales, manufacturing and engineering tools, systems, and methodologies.
• Analytical, problem-solving, and decision-making skills required.
• Organizational and time management skills required.
• Communication skills with the ability to translate technical concepts into non-technical language.
• Previous experience with quality control and process improvement preferred.
• Able to work proficiently in a cross-collaboration team-oriented setting, as well as independently.

Job Conditions

Physical Demands:

• Prolonged periods of sitting at a desk and looking at a computer.
• Light physical effort – able to lift up to 20lbs at times.
• Sitting, lifting, squatting, pushing, or reaching for intermittent or extended periods.

Work Environment:

• Factory, Warehouse, Distribution Center, Office.
• May be exposed to loud, repetitive sounds from machinery or equipment.
• Travel up to 20%

The job conditions described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position. Proper use of PPE such as safety glasses, closed toe shoes, hearing protection, gloves, face shields and other equipment as designated by the job being performed in a production environment is mandatory. Adherence to Systemair’s safety policy is a condition of employment.

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