Reporting to the Director, Sales Compensation – Canada Retail & Canada Wealth, the Manager, Sales Compensation will join a highly engaged Finance team providing strategic and operational support to Sales & Distribution through the design, administration, and governance of compensation programs. This role requires a strong understanding of distribution strategy to ensure incentive and rewards programs are aligned to business objectives. You will partner closely with Distribution, Human Resources, Sales Compensation Governance, and Finance, while continuing to build capabilities in business acumen, transformation, process improvement, relationship management, and agile delivery.

Position Responsibilities:

• Manage the variable incentive compensation process, ensuring accurate and timely calculation and payment of monthly, quarterly, and annual commissions.
• Manage the lifecycle of field staff, including handling offer letters, compensation statements, annual compensation letters, onboarding and offboarding, and reconciliations.
• Prepare, validate, and deliver analytical reporting and insights for sales leadership and management.
• Build, maintain, and enhance key metrics and reporting within internal compensation systems.
• Prepare sales and commission data inputs for benchmarking and industry surveys.
• Support the incentive compensation plans on an annual and ongoing basis
• Support the monthly expense cycle, including preparation and processing of journal entries for reclassifications, accruals, and forecasts.
• Support the preparation of monthly sales commission forecasts, reporting and variance analysis.
• Support and provide data for the annual audit cycle. Ensure that effective controls are in place to mitigate risks.
• Lead the adoption and effective use of AI‑enabled resources and Power BI reporting solutions to enhance analytical capabilities, streamline processes, and drive operational efficiencies across the team

Collaboration:

• Demonstrate strong collaborative skills, including indirect leadership and coaching of an MBPS team member, with a focus on teamwork, engagement, and professional development.
• Contribute ideas and insights to the team, acting as a problem‑solving resource and actively participating in discussions to jointly prioritize, divide, and deliver work tasks and projects.
• Ensure adequate backup and cross‑coverage is in place to maintain continuity of critical business processes.

Required Qualifications:

• Strong organisational, analytical, and critical thinking skills, with the ability to navigate complex financial concepts and issues.
• Proven relationship-building, stakeholder management, and negotiation skills, with the ability to collaborate effectively across teams and senior leadership.
• Customer-focused with a commitment to quality and strong attention to detail
• Demonstrated ability to innovate and drive process improvements and motivate others to accept progress and change.
• Comfortable operating in ambiguity and managing challenges proactively.
• Excellent collaboration, communication, and presentation skills (written and verbal)
• Demonstrated ability to take initiative and work independently.
• Comprehensive knowledge of sound business practices and controls, and accounting/audit principles applicable to Sales and Distribution.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• CPA highly preferred with 3+ years of relevant experience in progressive accounting roles.
• Excellent understanding of financial services sales professional accountability

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.