Positions Available: 1-2

Job Type: Volunteer Work Schedule: Two 4-hour volunteer shifts per week (shifts are either 9:00 am to 1:00 pm or 1:30 pm to 5:30 pm) Closing Date: August 12 2026

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support. If you are passionate about creating safe, inclusive spaces for marginalized youth, this is your chance to make an impact as an Admin Volunteer!

About the Role

Admin Volunteers are essential to the successful functioning of the Youth Centre and play a key role in ensuring youth have reliable access to services and support. We are seeking volunteers who can commit to a consistent schedule, as regular attendance helps maintain continuity of service and creates a welcoming, dependable environment for youth participants.

As an Admin Volunteer, you will be responsible for

Welcoming and Directing Youth: Be a friendly, non-judgmental presence, welcoming youth into the Friends of Ruby Youth Centre. Provide youth with directions to the space, service, or program they are looking for. Answer questions youth may have about our programs or services upon entry. If a youth is in need of de-escalation, direct them to the de-escalation room and inform a Friends of Ruby staff.

Receiving Packages and Deliveries

Receive all packages and scheduled donation deliveries brought to the Youth Centre. Inform relevant Friends of Ruby staff when a package or delivery has arrived for them.

Administrative Support

Manage incoming phone calls to the telephone line, including call transfers to correct staff members, reviewing voice mail messages, and providing follow up, as necessary. Support office operations and maintain inventory for donations and office supplies. Perform other administrative duties as assigned.

What You Bring

Qualifications

Experience with administrative work. Attention to detail and ability to handle confidential information. Comfortable greeting service users. Works well as a member of a team. Commitment to social justice, anti-racism, anti-oppression, housing first approach, harm reduction approach, and trauma-informed care. Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). Identifies as a member of the 2SLGBTQIA+ community.

Assets

Knowledge and experience in the sector. Personal Health Information Protection Act (PHIPA) training. De-escalation training. Customer service experience or training. Why Work with Us? A welcoming, inclusive environment where your voice matters. The opportunity to make a lasting impact in the lives of 2SLGBTQIA+ youth. Flexible scheduling that fits your life. Growth opportunities in a mission-driven organization.

What We Need

Satisfactory Vulnerable Sector Police Check clearance.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoid potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications we receive, we can only contact candidates selected for an interview.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.

Apply by August 12, 2026, and help us create brighter futures for 2SLGBTQIA+ youth.

We cannot wait to hear from you!