Bilingual It Helpdesk / Technical Support Jobs in Toronto, Ontario, Canada
Create alert for “Bilingual IT Helpdesk / Technical Support”
Toronto, Ontario, Canada
Bilingual (Spanish / English) IT Helpdesk / Technical Support
About the role
Bilingual (Spanish / English) IT Helpdesk / Technical Support:
On behalf of our IT client, Procom is searching for a Bilingual (Spanish / English) IT Helpdesk / Technical Support for a 12-24 month role. This position is a hybrid position with 4 days onsite per month at our client’s Toronto office.
Bilingual (Spanish / English) IT Helpdesk / Technical Support - Job Description:
This role involves providing technical support to users by resolving inquiries related to computer software or hardware operations. The position requires strong technical helpdesk experience and fluency in both Spanish and English to address issues of varying complexity levels.
Bilingual (Spanish / English) IT Helpdesk / Technical Support - Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems of varying complexity Troubleshoot customer concerns over inbound phone calls Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems, and remedial actions taken Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
Bilingual (Spanish / English) IT Helpdesk / Technical Support - Mandatory Skills:
Fluency in English and Spanish 2-3 Years Customer Service Experience 2-3 years of browser troubleshooting practices Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software
Bilingual (Spanish / English) IT Helpdesk / Technical Support – Nice-to-Have Skills:
Previous Help Desk or Contact Center experience Technical Help Desk Experience
Bilingual (Spanish / English) IT Helpdesk / Technical Support – Assignment Length:
The contract duration is 12-24 months based on performance, with the possibility of extension.
Bilingual (Spanish / English) IT Helpdesk / Technical Support - Start Date:
ASAP
Bilingual (Spanish / English) IT Helpdesk / Technical Support - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 4 days onsite per month.
Not the right fit? Search for Bilingual IT Helpdesk / Technical Support jobs in Toronto, Ontario, Canada
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.