We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing The Process & Change Management group for Retail Operations is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives. This role will support the Retail Account Services portfolio. The Business Specialist is accountable for providing business identification and consultative support relative to the development, analysis and identification of process changes. The incumbent will proactively analyze and recommend enhancements to the existing business processes; clearly communicate rationale and negotiate solutions which will enhance operational effectiveness and the client experience. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you’ll succeed Analyzing Business Requirements - Research and analyze specialized information and recommend solutions to issues and problems that arise during the ongoing operation of business Improving Process Efficiency - Identify, develop and implement routine operational process enhancements to increase the efficiency of the department Provide Process Consultation - Assess the impact, effectiveness and feasibility of proposed change decisions and present recommendations to Senior Management to provide a perspective on the impact of change on the business Create Presentations to Share Information - Prepare and present reports to Management to keep them informed of the status of the projects, communicate upcoming changes and/or present recommendations Time Management and Accountability - Ability to meet very tight deadlines through effective prioritization. Ability to work independently with little direction in a fast paced, high pressure environment. Who you are You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 28th Floor Employment Type Regular Weekly Hours 37.5 Skills Change Management, Communication, Decision Making, Microsoft PowerPoint, Microsoft Visio, Process Changes, Process Efficiencies, Risk Management, Working Independently At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.