We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing You'll join the Simplii Operations and Oversight Center of Excellence (CoE). As a Subject Matter Expert (SME), you'll act as a consultant and domain expert, bringing specialized knowledge to incidents, escalations, and delivery work. You'll turn complex problems into clear problem statements for delivery squads, and validate that those fixes resolve the true root cause. Your expertise will be captured and shared across teams, enabling faster issue resolution, preventing recurrence, and ensuring that solutions are never dependent on a single person. You'll communicate effectively with diverse stakeholders and contribute to continuous improvement initiatives that drive operational excellence. At Simplii we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. . How you'll succeed Domain Expertise – Apply deep, hands-on industry knowledge in areas such as core banking, platforms, products, channels and servicing, payments, or lending to support incident resolution and complex escalations. Root Cause Analysis – Conduct structured investigations using data and system knowledge to identify true root causes, build clear problem statements, and define acceptance criteria that delivery squads can act on without rework. Squad Partnership – Collaborate closely with delivery squads on priority work, unblocking technical and process decisions in real time, and ensuring fixes progress smoothly to completion. Validation and Closure – Verify that implemented fixes address the root cause before closure, ensuring issues do not recur. Knowledge Management – Document solutions, decisions, learnings and current state analysis & documentation in a shared knowledge base, contributing to playbooks and processes so expertise can scale across the team. Continuous Improvement – Identify recurring issues and improvement opportunities, tracking relevant capabilities to bring better practices back to the business. Who you are You’re a domain expert. You have deep, hands-on industry knowledge of banking systems, products, channels, processes, and are comfortable navigating complex technical, process or operational challenges. You’re a problem solver. You excel at root cause analysis, using data to investigate issues and translating technical or process challenges into clear requirements and communications. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You’re a collaborator. You partner effectively across squads, operations, product teams, and other business units to gather context, confirm impact, and align on resolutions. You’re a strong communicator. You tailor your messages for different audiences, including frontline staff, executives, business partners, and regulatory stakeholders. You’re adaptable. You demonstrate sound judgment in ambiguous situations and thrive in environments where no documented process exists, taking initiative to investigate and resolve issues. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Expected End Date 2028-01-28 Job Location Toronto-161 Bay St., 4th Employment Type Regular Weekly Hours 37.5 Skills Process Engineering At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.