The Field Analyst supports operational performance and transformation initiatives across Right Time's branch network. Reporting into the Vice President of Transformation, this role combines field productivity analytics, workforce planning, continuous improvement support, and project management office (PMO) coordination to help identify opportunities, improve execution, and drive measurable business results.

The successful candidate will work closely with Operations, Finance, HR, and Transformation leadership to analyze performance, identify trends, support improvement initiatives, and provide reporting that enables better decision-making across the organization.

This position is a hybrid role preferably located within the GTA or surrounding area. There will be occasional travel to branch locations across Canada to support operational reviews, improvement initiatives, and field studies.

Key Responsibilities

Field Productivity & Performance Analytics

Analyze field productivity metrics including jobs per technician per day, revenue per technician, first-time fix rates, callbacks, drive time, and schedule utilization Identify performance trends, operational gaps, and improvement opportunities across branches and regions Develop recurring reports, dashboards, and scorecards to support operational decision-making Support productivity studies and operational reviews by collecting, analyzing, and presenting findings to leadership Monitor the impact of operational initiatives and track performance against established targets

Workforce Planning & Capacity Analysis

Build and maintain forecasts for field labor demand across HVAC, plumbing, and other service lines Track technician headcount, productive hours, overtime, attrition, and workforce utilization Analyze capacity constraints and supply-demand imbalances across branches and regions Support seasonal workforce planning activities, including hiring, overtime, and contractor requirements during peak periods

Transformation & Continuous Improvement Support

Support continuous improvement initiatives by conducting baseline analysis, sizing opportunities, and tracking results Assist with business case development and benefit validation for transformation projects Maintain initiative trackers, savings logs, and performance scorecards for key transformation programs Partner with branch and corporate leaders to collect data, monitor progress, and identify risks to project success Support field studies, process reviews, and operational assessments to identify opportunities for standardization and efficiency

Reporting & Project Management Office (PMO) Support

Maintain project plans, milestone trackers, and status reporting for the transformation portfolio Prepare weekly, monthly, and ad hoc reporting packages for leadership teams Ensure data accuracy and consistency across reporting tools and performance dashboards Support preparation of presentations, business reviews, and executive reporting materials

Qualifications

No defined years of experience required, however experience in analytics, operations, consulting, FP&A, continuous improvement, PMO, or a related field will be beneficial Advanced Microsoft Excel skills required Experience with Power BI, Tableau, Looker, or similar business intelligence tools preferred Exposure to SQL, data modeling, or database reporting considered an asset Experience supporting operational improvement or transformation initiatives is preferred Experience within field service, construction, trades, logistics, retail operations, or other labor-intensive industries is considered an asset Bachelor's degree in Business, Economics, Engineering, Statistics, Mathematics, or a related discipline

Core Competencies

Strong analytical and problem-solving abilities High attention to detail and commitment to data accuracy Ability to translate data into clear business insights and recommendations Strong organizational and project coordination skills Comfortable working with large data sets and imperfect information Collaborative team player with the ability to build relationships across functions Self-motivated with a continuous improvement mindset

This position is to fill an existing vacancy