At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Toronto, Ontario, Canada Job Description: DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Analyst, located in Toronto, Canada. Key Responsibilities: Collections & Accounts Receivable Management Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO) Monitor collection performance and KPIs against Service Level Agreements (SLAs) Perform AR forecasting, trend analysis, and root cause analysis on payment behavior Manage Sales Order Releasing activities within defined authority limits Dispute Management Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments. Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes. Manage non-disputed credit transactions and revenue reconciliation activities. Provide guidance and escalation support for complex customer and internal issues to expedite resolution. Participate in or support customer negotiations to resolve disputes and improve payment outcomes. Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests. Collaboration & Stakeholder Engagement Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams. Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters. Support management with ad‑hoc analysis, reporting, and special projects as required. Qualifications: Education: A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline. CPA, CMA, MBA and/or other financial certifications is preferred Experience and Skills Required: 2-4 years of relevant work experience Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders. Basic Negotiation skills Analytical and problem solver Required Knowledge, Skills, and Abilities: (Include any required computer skills, certifications, licenses, languages, etc.) Fluent in English for communication, for both oral and written Technology proficiency in Microsoft Office and ERP Excellent communication skills, with the ability to collaborate with a variety of stakeholders. Teamwork spirit and can work under pressure Preferred Knowledge, Skills and Abilities: (Include any required computer skills, certifications, licenses, languages, etc.) Knowledge of SAP systems Foreign language capability is a plus Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented The anticipated base pay range for this position is : 65,000.00 - 117,000.00 CAD Annual Additional Description for Pay Transparency: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Do Not Sell or Share My Personal Information Limit the Use of My Personal Information