We Are Social is a global social media agency with offices across North America (NA), EMEA, and APAC. This is a newly created player-manager role — you'll be hands-on every day, resolving tickets, managing endpoints, and supporting ~200 users across the US and Canada, while owning strategy, stakeholder relationships, and IT direction for the region. That includes reviewing existing processes, integrating new systems into the technology stack, and driving automation to reduce manual effort. You'll line-manage the Los Angeles IT Manager, represent North America on the global IT leadership team, and work with the business to implement the company's AI strategy. WHO YOU ARE You're a senior IT professional who hasn't lost touch with the work. You're as comfortable resolving a tricky endpoint issue or scripting an automation as you are presenting a technology roadmap — and you don't see those as contradictions. You have an instinct for spotting where a process is broken or unnecessarily manual, and you get genuine satisfaction from fixing it properly. You're curious about where technology is heading — particularly AI — and you know how to bring a business with you on that journey. You build trust quickly, lead by example, and thrive in environments where autonomy and accountability go hand in hand. WHAT YOU’LL DO Hands-On IT Operations Provide direct technical support to NA users — resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of service across the region. Manage the macOS device estate for NA users — configuring and deploying endpoints via Jamf, enforcing global policies, and maintaining a secure and compliant device fleet. Own the onboarding and offboarding lifecycle across NA — device provisioning, account setup, access management, and hardware logistics for a distributed workforce. Administer and support core SaaS platforms — Google Workspace, Microsoft 365, Okta and Slack — including user provisioning, access governance, and day-to-day troubleshooting. Maintain endpoint security and compliance standards across the region — patch management, Jamf policy enforcement, and access reviews aligned to global IT security requirements. Process, Automation & Integration Audit existing IT processes across the NA region - identifying inefficiencies and opportunities to standardise workflows such as provisioning, offboarding, device management, and ticket handling. Design and implement automated solutions to reduce manual effort — then document them in a shared knowledge base, leveraging the capabilities within Google Workspace, Microsoft 365, Okta, and Jamf. Lead the integration of new systems into the NA technology stack — evaluating fit with existing platforms, managing implementation, and ensuring new tools are securely connected, well-adopted, and aligned with global IT standards. Strategy & Leadership Own and evolve the IT strategy for NA — setting priorities, identifying improvements, and ensuring the regional function scales effectively as the business grows. Line-manage the IT Manager in Los Angeles — setting expectations, providing guidance, and developing their capabilities as part of a high-performing small team. Act as the senior IT partner for NA business leaders — building trusted relationships and translating operational needs into clear technology priorities. Represent NA within the global IT leadership team — contributing to cross-regional strategy and ensuring NA needs are well understood and prioritised globally. Work with NA business leaders to implement the company's AI strategy — identifying opportunities to embed AI tools into workflows, supporting adoption, and ensuring the region gets tangible value from AI investments. Manage the NA IT budget and vendor relationships — balancing cost efficiency with service quality, and making the case for investment where it matters. WHAT WE’RE LOOKING FOR 7+ years in IT roles, with experience at both a hands-on and senior level. Proven track record of leading IT teams and developing people. Experience owning IT strategy and driving meaningful change across a region or organisation. Strong grasp of the Apple/macOS ecosystem; Jamf administration experience. Demonstrable experience reviewing IT processes and implementing automation or workflow improvements. Experience integrating new systems or tools into an existing technology stack. Solid working knowledge of Google Workspace, Microsoft 365, and Okta. Experience working with business stakeholders on technology adoption — including emerging tools such as AI. Budget ownership and vendor management experience. Highly credible with senior business stakeholders — able to communicate technology in business terms. Experience managing a helpdesk queue and working to SLAs. NICE TO HAVE Background in creative, media, or agency environments. Hands-on experience implementing or scaling AI tools across a business. Familiarity with IT governance or security frameworks (ISO 27001, SOC 2, NIST). Experience managing IT through periods of growth or organizational change. Experience with workflow automation platforms (e.g. Okta Workflows, Zapier, Make). Relevant certifications (ITIL, Jamf 300, or equivalent). WHY SHOULD YOU JOIN OUR TEAM? At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get: We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated private wellness room (in select offices) Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans In-house learning & development sessions and annual career and growth conversations Access to internal network of opportunities across all agencies Focus on developing and recruiting BIMPOC Talent Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) We invest in your health and wellness: Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more! Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family. JOIN US At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work. Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know. Let’s do cool stuff together. Apply now! We’re part of the Plus Company - the Entrepreneurial Network! Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them. Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients. Read our Employee & Job Applicants Privacy Notice