Impact Starts at UNICEF Canada

 

JOIN OUR TEAM AS Officer, Marketing Technology & Experience

Are you someone who enjoys improving processes and finding efficiencies in systems and workflows?

 

Join UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

We are seeking a talented individual for the role of Officer, Marketing Technology & Experience

Position Details

 

Position Title

Officer, Marketing Technology & Experience

Employment Type:

Full-time, Fixed contract- 18 months (Parental leave coverage)

Reports to:

Manager, Marketing Technology & Experience

Direct Reports:

0

Salary Range:

$54,000 to $56,000 per year annually with benefits and 3 weeks paid vacation 

Work Location:

Toronto 

Work Environment:

UNICEF Canada is transitioning to a Flexible-Hybrid model that requires team members to attend the office on our anchor days, Tuesdays and Wednesdays, at a minimum each week. 

 

Why UNICEF & UNICEF Canada?

UNICEF [https://www.unicef.org/] is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada [https://www.unicef.ca/en] is one of 32 National Committees (NatComs) located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth. 

 

As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, raising funds in support of children around the world will remain a key focus. Be part of this next phase of impact!

 

 

 

The Opportunity

This role is responsible for supporting UNICEF Canada’s online presence and engagement activities. Specifically, this role works as a member of the Marketing Technology & Experience team to manage the execution of email campaigns, build donation and engagement forms and update website content. The role will also provide expertise and insight into the ongoing development of UNICEF Canada’s marketing technology.

Key Accountabilities

 

Digital Content Delivery (50%) 

• Manage the maintenance and publishing of online content and facilitate online engagement within UNICEF’s web-based content management systems (CMS). Responsibilities include: 

• Building and deploying website content 

• Building and deploying online donation and advocacy forms 

• Building and deploying content on the Survival Gifts e-commerce platform 

• Manage the build and deployment of responsive broadcast emails, and the enhancement of email templates. Responsibilities include: 

• Ensuring that emails follow approved design standards 

• Securing approvals from stakeholders 

• Creating dynamic, personalized emails via conditional logic 

• Ensuring that email audiences are segmented correctly and that emails are deployed to the intended audiences 

• Build data queries to properly segment, exclude and target audiences 

• Manage the build and deployment of online surveys 

• Perform quality assurance testing on all new and updated online assets 

• Provide digital support for campaigns and rapid-onset emergencies outside of regular business hours, as required 

• Provide training to staff for online platforms as required 

• Perform other general web maintenance and troubleshooting tasks as required 

Project Management and Strategy (35%) 

• Responsible for the management and co-ordination of tasks in the work queue: 

• Ensure that mutually agreed-upon deadlines and SLAs are met 

• Responsible for resolving website issues with vendor partners: 

• Identify issues and submit cases to vendors for review 

• Perform quality assurance (QA) reviews of vendor work 

• Approve work and schedule deployment 

• Ensure online content, forms and broadcast emails adhere to UNICEF Canada’s overall strategy and requirements for data collection and performance measurement 

• Contribute to the evolution of UNICEF Canada’s online platforms: 

• Provide expertise on presenting content within the guidelines and capabilities of UNICEF Canada’s content management systems 

• Participate in the improvement of internal business processes 

• Participate in the development and optimization of supporter journeys, marketing automations, and conversion actions on UNICEF Canada websites, donation forms and in email communications 

• Collaborate with and provide guidance to internal stakeholders on the development of online content and associated assets 

• Participate in UNICEF Canada’s digital transformation, as part of the organization’s Strategic Plan 

 

Measurement and Insight Reporting (15%) 

• Generate reports from our online engagement platforms and online surveys, as required 
• Participate in the development of experiments and tests, and implement in Google Optimize 
• Update tags and triggers in Google Tag Manager as required 

 

Qualifications

 

• A university degree and/or college diploma in a relevant field or equivalent years of work experience 

• A minimum of three (3) plus years’ experience with Drupal or comparable CMS as well as experience in HTML/CSS, Javascript, jQuery 

• Experience with online donation and engagement platforms such as Engaging Networks 

• Direct experience building and deploying broadcast emails in Engaging Networks or other platforms 

• Experience with A/B testing development and implementation on Google Optimize or similar platform 

• Working knowledge of Adobe Photoshop or other image editing software 

• Strong interpersonal skills 

• The ability to be self-motivated to work independently 

• The ability to work within the larger Marketing Technology & Experience team, and cross-functionally with other internal teams, and external vendors 

• Strong time management skills with the ability to prioritize and adhere to deadlines 

• Experience with Salesforce CRM, Marketing Cloud and/or Data Cloud (an asset) 

• Ability to problem-solve, proactively identify challenges, risks and enhancements 

• Strong willingness to learn 

• French language skills (an asset) 

• Respect & Inclusiveness (Level 1) 

• Works Collaboratively with Others (Level 1) 

• Supporter Focus (Level 1) 

• Thinks & Acts Strategically (Level 1) 

• Drive to Achieve Impactful Results (Level 1) 

• Knowledge Sharing & Learning (Level 1) 

• Superb attention to detail and strong planning and time management skills. 

• Experience managing completing priorities and meeting deadlines.

• Self-starter and resourceful with a collaborative spirit.

• Knowledge of and interest in UNICEF’s mission and values.

• Commitment to respect and inclusiveness. 

 

An Employer of Choice: What We Offer

 

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact. 

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE

• Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account
• Life, AD&D, & Long-Term disability insurance coverage
• Employer match contributions (5%) to a Group Pension Plan
• Access to parental leave top-up

A COMMITMENT TO WELLNESS

• Flexible-hybrid work environment to support the work-life integration needs of our team
• Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)
• 10 paid sick days & 2 personal days
• 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING & GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars & resources
• Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local & global stretch assignments

AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You’ll join a global UNICEF family with a shared commitment to impact the lives of children

 

 

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections, and our hiring process is entirely human driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

 

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca [careers@unicef.ca] by Friday, July 10, 2026. Please include your salary expectations in your cover email and reference “Officer, Marketing Technology & Experience” in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).

https://www.neoc.ca/copy-of-2021-1