Project Consultant Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
Project Consultant (ServiceNow)
About the role
Hi,
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We have an urgent position below. If you are interested please share your updated resume with the rate expectation.
Job Title: Project Consultant (ServiceNow) Location: Toronto ,ON (Hybrid) Mode : Contract
Role Summary: This role is a hybrid between a Project Coordinator and an IT Consultant — versatile, execution-focused, and able to bring best practices to the table as a change agent. ServiceNow is treated as BMO’s core “digital product,” and this position exists to keep its backlog, initiatives, and governance moving effectively. The individual will act as the liaison between ITSM process owners (e.g., Incident, Problem, Change — and other groups within Chris Quinlan’s organization, treated as “business”) and the ServiceNow platform engineering team, and at times other technology teams. More broadly, the role provides strategic, operational, and delivery leadership across practice management, program and project coordination, business–IT integration, and agile delivery — acting as a trusted advisor who translates strategy into executable plans and enables program governance, delivery execution, change adoption, and continuous improvement.
Key Responsibilities:
- Act as a trusted advisor to assigned business and technology stakeholders, providing recommendations and implementing solutions based on business needs, risks, and strategic priorities
- Coordinate and manage program, project, and agile delivery activities, including planning, execution, dependency management, milestone tracking, issue resolution, and escalation
- Facilitate stakeholder discussions, working sessions, agile ceremonies, and decision-making forums to drive alignment, adoption, and delivery progress
- Conduct analysis to define, document, and communicate business and technology requirements, operational impacts, potential process improvements, and solution recommendations
- Monitor and track program, project, and team performance using metrics, dashboards, reports, and insights to support governance, transparency, and continuous improvement
- Support change management, communications, readiness, and sustainment activities to enable successful implementation of initiatives, processes, and technology solutions
- Coach individuals and teams on delivery practices, agile methodologies, governance standards, and continuous improvement approaches
- Build and maintain effective relationships with internal and external stakeholders, including vendors, to support implementation, operational excellence, and business results
- Identify emerging issues, trends, and risks; provide insights and recommendations to inform decision-making and improve program and operational outcomes
- Execute work to deliver timely, accurate, and efficient service; work independently on non-routine situations and exercise judgment within defined frameworks
- Take measured risks while protecting the bank by applying the Risk Management Framework in execution of the role, in line with Risk Culture and approved Risk Appetite, making sound, risk-informed decisions aligned to business strategy and adherent to applicable policy, laws, and regulations
Qualifications:
- Ability to analyze complex business and technology issues, identify risks and dependencies, and recommend practical solutions
- Understanding of business requirements analysis, stakeholder management, organizational change management, process improvement, and technology solution delivery
- Experience in practice management, program or project coordination, and/or Agile delivery
- Knowledge of agile, iterative, hybrid, and waterfall delivery methodologies, along with program and project governance practices
- Experience producing reports, dashboards, metrics, and delivery insights to support program decision-making and business value realization
- Strong facilitation, communication, collaboration, and influence skills, with the ability to work effectively across business and technology teams
- Certifications such as ITIL, PMP, or Agile are considered assets.
- Have managed or been involved in ServiceNow projects. With ServiceNow platform knowledge
Thanks, Anjali Jaiswal Raas Infotek Newark, DE -19702 Email: anjali.jaiswal@raasinfotek.com
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About Raas Infotek
Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer’s business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our commitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raas’s Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.