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Toronto, Ontario, Canada
ServiceNow Technical Consultant
About the role
Position: ServiceNow Technical Consultant Location: Toronto – ON – Hybrid
Job Description/ Responsibilities Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices. Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes. Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains. Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs. Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs. 5+ years of hands-on ServiceNow development experience across multiple product suites. Active CSA (Certified System Administrator) certification — valid and current. Active CAD (Certified Application Developer) certification — valid and current. Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs. Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs). Proven experience designing and implementing REST/SOAP integrations. Solid understanding of the ServiceNow data model, ACLs, and security architecture. Proficiency with update sets, delegated development, application scopes, and Git source control. Familiarity with Agile / Scrum delivery methodologies. IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy). Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management. Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR. Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.
Regards Patrick Fernandez Talent Acquisition Group - Strategic Recruitment Manager
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About THEMESOFT
Dallas based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner. We manage client's information technology needs, refine and define clients digital strategy and create the digital media client's need to communicate their vision. Our success is measured in our client's successful realization of their vision and goals.
As a global IT Consulting and Creative Lab firm, we have the global perspective and the collaborative spirit. We take the time to understand our partner's culture, ideas and aspirations. This partnership approach allows us to take our partners farther than they ever dreamed possible.
Themesoft partners with all types of businesses from small bright idea start ups to industry leaders. Our portfolio of diverse and global companies teach us something new everyday.
Themesoft believes in constantly evaluating performance on every project and at the company level. We improve as we go and have committed to staying one step ahead of every curve. We truly believe that providing high level consultants and technology services requires that we maintain the same standards for ourselves.
We have 9 offices located in the United States, Canada, Singapore, and India.