Role: ServiceNow Integration Specialist

Location: Toronto, ON - Hybrid (4 Days Work From Office) Duration: 6 months

Role Summary

The Integration Specialist will design, build, and support integrations required for the Flexera to ServiceNow migration and ongoing ServiceNow ITAM/CMDB ecosystem. The role will focus on IntegrationHub, REST/SOAP APIs, import sets, transform maps, MID Server, ETL, authentication, error handling, and monitoring across Flexera and enterprise source systems.

Key Responsibilities

Design and implement integrations between Flexera, ServiceNow and related enterprise systems supporting ITAM, SAM, HAM and CMDB processes. Build and configure REST/SOAP integrations, IntegrationHub spokes/actions, scripted REST APIs, import sets and transform maps. Configure MID Server-based integrations and troubleshoot connectivity, authentication, scheduling, data load and transformation issues. Partner with CMDB, SAM, HAM and business teams to define integration mappings, frequency, controls, error handling and reconciliation requirements. Support integrations with SCCM, Intune, Jamf, cloud platforms, procurement tools, asset repositories and other enterprise data sources as applicable. Develop integration monitoring, exception handling, logging, defect resolution and production support procedures. Prepare integration design documents, API specifications, data mappings, test evidence and handover documentation.

Required Technical Skills

Hands-on ServiceNow integration experience using IntegrationHub, REST API, SOAP API, scripted REST APIs, import sets and transform maps. Experience with MID Server configuration, secure connectivity, scheduling, credentials, authentication and troubleshooting. Understanding of JSON, XML, JavaScript, Glide APIs, ETL concepts and integration design patterns. Experience supporting CMDB, ITAM, SAM or HAM data integrations and migration activities. Ability to design robust error handling, data validation, retry mechanisms, monitoring and support documentation.

Preferred Skills

Experience integrating Flexera with ServiceNow or migrating Flexera data into ServiceNow. Experience with SCCM, Microsoft Intune, Jamf, Azure, AWS or other discovery/endpoint/cloud data sources. Experience working in regulated environments with security, audit and access control requirements.

Required Certifications

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Preferred Certifications ServiceNow IntegrationHub Micro-Certification ITIL 4 Foundation Cloud or API integration certifications Experience Requirements: A minimum of 5 years of relevant professional experience is mandatory. Experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support is required. Experience working in Agile/Scrum delivery environments is required. Experience with Flexera-to-ServiceNow migration is highly preferred. Experience working in banking, financial services or large enterprise transformation programs is preferred.

Key Competencies

Strong written and verbal communication skills with the ability to work with business, technology and vendor stakeholders. Ability to work in a structured Agile/Scrum delivery model with sprint planning, defect triage and release coordination. Strong analytical mindset with attention to data quality, traceability, governance and audit-readiness. Ability to support documentation, knowledge transfer, UAT, production deployment and post-deployment hypercare. Experience working in large enterprise environments, preferably banking, financial services or regulated industries.