Summary

Please note that applicants must have US citizenship/greencard in order to apply for this vacancy

To supervise test candidates in order to ensure the efficient invigilation and execution of tests at Prometric test centres.

Duties & Responsibilities

To receive test candidates and test centre visitors upon arrival. To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc. To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment. To sign test candidates in/out of the testing room. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility. To operate computer hardware and other test centre equipment. To support operations and technical personnel with data communications. To operate a DVR, digital camera, telephone system, and alarm system as and when required. To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.

To maintain the cleanliness of the Test Centre

To ensure a safe work environment and to proactively highlight any health & safety issues. To complete TCA accreditation exams and take part in training sessions as required.

Qualifications & Experience

Flexibility regarding hours and covering in other test centers if required.

Customer Service experience

Ability to meet commitments Responsiveness to management requests.

Excellent interpersonal skills

An ability to operate as part of a team.