Complaint Resolution

Creative Problem-Solving Customer Relations & Service Task Prioritization Active Listening Methods Team Collaboration Courteously answer phone calls, welcome and seat guests, and present menus Prepare seat arrangements and organize reservations to ensure guest satisfaction Monitor dining room for proper cleanliness and supply levels Follow up with diners to ensure their satisfaction and address any additional requests Greeted and escorted customers to their table as soon as seating was available Completed various dining room tasks while providing excellent customer service Answered and directed phone calls as needed