Guest Services Agent Jobs in Ucluelet, BC
Create alert for “Guest Services Agent”
Ucluelet, BC
Top Benefits
About the role
Create exceptional experiences in remarkable destinations
What we offer
True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, Summer Seasonal Bonus, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement.
Summing it up
The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests.
What you'll be doing
- Oversee the day-to-day operations of the front desk.
- Take reservations, package bookings, guest arrivals and departures in a professional manner.
- Enter data, maintain records and launch reports and financial statements.
- Foster a success oriented and accountable environment.
- Be knowledgeable of industry partners to offer a variety of service options to our guests.
- Record day to day financial transactions and complete posting process.
Who you are
- Previous hospitality or customer service experience is an asset.
- Minimum one year experience with Room Master is an asset.
- Enthusiastic and energetic individual who is comfortable in a variety of situations.
- A service driven individual dedicated to providing all guests and owners with outstanding and consistent service.
- Proficient in Microsoft Excel, Outlook and Word an asset.
- Must be available to work weekends and evenings.
Who we are
Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.
This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.
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About True Key Hotels & Resorts
True Key Hotels & Resorts Ltd. is a young and progressive resort management business based in Radium Hot Springs, British Columbia. The True Key brand was established in 2010 with the mission of developing and operating a thriving and respected resort management business that delivers memorable vacation and vacation ownership experiences.
Since establishing the brand in 2010 True Key has grown its business to include the management of 8 incredible properties in British Columbia including: Bighorn Meadows Resort, Harrison Beach Hotel, Sooke Harbour Resort & Marina, SookePoint Ocean Cottage Resort, and Sunrise Ridge Waterfront Resort.