Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a contant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager, Food & Beverage is representative of the Vancouver Aquarium and acts as a “tour guide” to all our guests and visitors

ACCOUNTABILITIES:

Promote and support excellent customer service, satisfaction and positive visitor experience

• Create a positive, friendly and welcoming environment for every visitor, guest and team member

• Ensure all team members have the necessary resources for operational success

• Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.

• Oversee and lead the safety and sanitation standards and protocols

• Be the champion of all standards set out by the Aquarium

• Manages inventory levels, reconciliations and ordering

• Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium

• Confidently discuss all our food and beverage offerings and assist with any dietary restrictions

• Maintain a consistent positive demeanor in all circumstances

• Ensure all visitor and guest feedback is promptly addressed and rectified

• Adopt the motto “if it is not right, we will make it right”

• Anticipate visitor and guest needs

Provide operational assistance and support to the Manager, Food & Beverage:

• Review and approve team members’ timesheets

• Over see day to day operations in the outlets and/or catering

• Assist in performance evaluations and staff one-on-ones

• Contribute to departmental goals

Assist with the daily operations of the various food outlets and catering & events:

• Oversee the daily operation within the Food and Beverage outlets & Event Operations

• Ensure all products delivered to visitors and guests are of exceptional quality

• Assist with staff training and development

• Provide ongoing feedback and coaching to the team

• Delegate and assign tasks as necessary

• Assist in financial reporting and communication

• Review daily schedule and role assignments – adjust as needed

• Ensure all outlets have the required resources for operational success

• Champion of all health and safety protocols

• Set up and service day time catering

Ensure high quality product experience is received by all visitor to the food outlet:

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery

• Ensure all satellite stations are clean and fully stocked

• Make certain the cafes and surrounding areas are clean and organized

• Ensure proper rotation of all food and beverage items

JOB REQUIREMENTS:

• Minimum 2 years of Food & Beverage Assistant Manager/Manager experience

• Minimum 1 year hotel and or catering experience is an asset

• Serving It Right certification is required

• Food Safe certified is required

• Clear background check is required

• Possess strong leadership and people supervision skills

• Must be a motivated self-starter

• Take initiative and see tasks through to completion

• Strong time management skills with the ability to prioritize

• Excellent customer service and communication skills

• Possess strong problem solving and decision-making skills

• Be an organized leader and lead by example

• Ability to stand for extended periods of time

• Ability to safely lift, move and carry a variety of objects up to 30 lbs

• Must be available to work weekends, evenings, holidays and special events outside regular operating hours as scheduled.

SALARY RANGE: $54,600 TO $74,100 PER ANNUM