Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY

The role of Residential Support Worker offers the opportunity for very meaningful work! The successful applicant will provide support and assistance to our residents, maintaining a safe and welcoming space for those in crisis situations. As the Residential Support Worker you will be part of a team that works together to make a tangible difference in the lives of our residents.

The casual Residential Support Worker needs to be available for a range of shifts including overnights (11:30pm-8:30am), evenings (3:30pm-12am), weekends and stat days.

ACCOUNTABILITIES

The incumbent may perform all, some, or similar range of duties.

• Assist with daily operations, laundry, food services prep, light cleaning.
• Complete residence-related administrative tasks as required.
• Provide advice, guidance and support to residents when contacted for assistance.
• Answer our 24-hour crisis line and complete telephone screenings.
• Complete intakes and house orientation for new residents.
• Record relevant shift information in appropriate logs and other necessary forms and reports.
• May facilitate programming for residents.
• Consistently demonstrates respect and empathy for all residents.
• Maintain availability for personal, practical, and moral support.
• Liaise with referral sources and other external agencies as needed.
• Ensure ongoing enforcement of policies.
• Encourage residents to follow through with their chores.
• Provide crisis intervention if an abuser locates KBH.
• Mediate conflict/violence within the house if it occurs.
• Perform regular security checks.
• Ensure the house is tidy and clean.
• May drive a resident to the hospital or an appointment if required.
• Assist with childminding if required.
• Create and revise documents to support the program.
• Attend regular staff meetings and training.
• Maintain client and house confidentiality at all times.
• Perform other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Transition House residents (adults and children), other staff and volunteers, occasional contractors.
External: Might have to communicate with community members, community groups/organizations, police, social workers and MCFD, and other agencies.

MANAGERIAL RESPONSIBILITY

• Reports directly to: Executive Director
• Direct reports: None
  May show others how to perform certain procedures.

FINANCIAL AND MATERIALS MANAGEMENT

• Minimal material responsibilities.
• May be authorized to handle small amounts of cash.
• The incumbent may make small program purchases under the authority of their supervisor.
• The incumbent has no input into the annual budget.

WORKING CONDITIONS

• The incumbent’s work environment is typically in a transition house.
• This position requires a moderate amount of keyboarding/manual record keeping and those served by the program may relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• The incumbent will work under the following disagreeable conditions:
• Isolation
• Monotony
• Odors
• Stressful situations, including dealing with erratic and sometimes antagonistic behaviour
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a phone while on duty and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Criminal Record Check for working with children and/or vulnerable adults, that is satisfactory to The Salvation Army, in its sole discretion.

An alternative combination of education and experience may be considered.

Education, Qualifications and Certifications:

• A certificate, diploma, or degree in social services, or equivalent training in a related field.
• Emergency First Aid & CPR
• Non-Violent Crisis Intervention training, FoodSafe certificate, and Mental Health First Aid Certificate or willingness to complete once hired.

Experience and Knowledge:

• At least one year of experience, preferably in a residential social services setting required.
• Knowledge and/or experience working with women and/or children who have experienced domestic violence.
• Training in trauma-informed care.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have excellent verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable populations.
• Patience, conflict resolution, and de-escalation skills.
• Team-oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem-solving skills.
• Organized and attentive to details.
• Strong listening skills.
• Comfort in collaborating with different agencies.
• Must be comfortable in using computers and database programs.
• Ability to follow all organizational policies and procedures.

Compensation:

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.