It Support Eng Jobs in Vancouver
Create alert for “IT Support Eng”
Vancouver
About the role
Who you are
- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of supporting and maintaining a corporate network environment experience
- Experience supporting video conference and teleconference equipment
- Bachelor's degree in IT, computer science or equivalent
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
- Experience with audiovisual, video conferencing or event support
What the job involves
- Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations
- We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment
- As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on
- As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted
- Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience
- They guarantee our employees have the tools and resources they need to be successful, innovative and efficient
- ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon
- They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals
- Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team
- Your day will be filled with exciting challenges and opportunities to showcase your technical expertise
- You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support
- You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions
- Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs
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- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
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- Provide on-call support for high severity incidents and act as an escalation point of contact for team
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- Assist with activities to triage and escalate system or network outages to reduce downtime
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- Understand and execute change management activities in a high availability environment
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- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
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- Effectively manage and oversee IT asset inventories
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- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
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- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you
- At Amazon, we value people with unique backgrounds, experiences, and skill-sets
- If you’re passionate about this role and want to make an impact on a global scale, please apply!
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About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.