We’re Hiring – Dental Administrator – Mackenzie West Dental Let’s start with a picture… It’s the start of a busy day at the clinic. The schedule is full, the team is energized, and patients are arriving feeling welcomed and cared for before they even sit in the chair. Behind the scenes, there’s someone making it all happen. You’ve already confirmed appointments, greeted patients with a smile, answered questions, coordinated the schedule, and helped keep the day running smoothly and efficiently. Patients feel supported, the clinical team feels organized, and the entire office flows seamlessly. That’s the impact of a great Dental Administrator. Welcome to Mackenzie West Dental. Our Story At Mackenzie West Dental, patient care is about more than clinical excellence—it’s about creating a seamless, comfortable, and positive experience from the moment someone walks through the door. We’re a patient-focused, team-driven clinic where collaboration, communication, and consistency are at the core of everything we do. Our environment is supportive, fast-paced, and built on mutual respect. As part of Passion Dental Group, you’ll be connected to a network that prioritizes people, growth, and culture—offering opportunities to learn, develop, and build a meaningful career while still enjoying the close-knit feel of your home clinic. Why This Role is Special This role is more than reception and scheduling—it’s about being the heartbeat of the clinic experience. You’ll play a key role in: Creating a welcoming and professional first impression for every patient Keeping the schedule organized, efficient, and running smoothly Supporting both patients and the clinical team throughout the day Helping create positive, stress-free experiences from check-in to check-out Building long-term patient relationships through communication and care If you love organization, problem-solving, connecting with people, and being the person who keeps everything running seamlessly—this role is incredibly rewarding. What You’ll Be Doing As a Dental Administrator, you’ll be at the center of both the patient journey and the day-to-day clinic operations. Your responsibilities will include: Greeting patients and creating a warm, welcoming front desk experience Managing phone calls, emails, and patient inquiries professionally and efficiently Booking and coordinating appointments to optimize schedule flow Confirming appointments and managing patient communications Processing insurance claims, billing, payments, and follow-ups Maintaining accurate patient records and ensuring database integrity Supporting the clinical team with scheduling coordination and patient flow Assisting with recall and re-care systems to support patient retention Helping maintain systems and processes that keep the clinic running smoothly Contributing to a positive, collaborative team environment You’ll be the person who brings organization, energy, and consistency to every patient interaction. The Role Full-time position Schedule: Monday to Saturday (5 days/week) (Sundays off + one weekday off) Compensation: $19.00 – $24.00/hour What You Bring Previous experience in a dental clinic environment is considered an asset Strong understanding of dental billing, insurance, and front desk operations is preferred Experience with scheduling and patient coordination is an asset Proficiency with Microsoft Office (Cleardent experience is an asset) Excellent communication and interpersonal skills A strong customer service mindset with a passion for creating positive patient experiences Comfort working in a fast-paced environment and balancing multiple priorities Strong attention to detail and problem-solving abilities A positive, team-oriented attitude with a patient-first mindset Let’s Talk If you’re someone who thrives in a fast-paced environment, enjoys building relationships with patients, and takes pride in keeping everything running smoothly—this could be the perfect role for you. At Mackenzie West Dental, you’re not just managing the front desk—you’re helping create an experience that keeps patients coming back. Apply today and become an essential part of a team that truly values people, positivity, and exceptional care. #PassionLP Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca