About Us Lagree West offers high-intensity, low-impact, Pilates-inspired classes that build strength and flexibility. We're known for exceptional instruction, a strong mind-to-muscle connection, and warm service that feels personal. You’ll find us in seven studios across Vancouver and Victoria.

Our Team Joining our team means helping create the kind of experience people look forward to all day. We care about how guests feel in the room, how we support each other, and how we show up every shift. We hold ourselves to a high standard and take pride in delivering consistent excellence, from the first hello to the last stretch.

Our values of Creating Amazement, Growth Mindset, and Pure Connection shape how we show up for guests and for each other. They’re the standard we hold, the way we lead, and the reason our studios feel the way they do.

Role Summary The Studio Manager at Lagree West is responsible for all aspects of performance and operations of their studio. They drive key business results through their team, excellent and easeful operations of their studio, an unparalleled guest experience, all the while creating and implementing smart and strategic initiatives to grow their business.

The Studio Manager is an entrepreneurial, hospitality-focused leader who thrives in fast-paced, start-up environments. They embody and foster all aspects of Lagree West’s culture and core values.

Core Responsibilities Guest Experience Ensure a best-in-class experience for all guest interactions in the studio, from the first visit through to post-class engagement. Ensure that all members of the studio team respond to guest questions and concerns in a timely manner and in line with Lagree West brand and policies. Handle guest escalations promptly and proactively. Communicate feedback/trends to leadership along with recommendations on how to mitigate issues going forward. Ensure the studio is clean, organized, and safe for guests at all times. Drive Lagree West’s guest referral program. People + Talent Recruit, hire, and grow the studio’s Guest Experience Member (GEM) team, providing consistent, specific, and ongoing feedback to constantly improve the team’s performance. Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed. Take on shifts as needed on short notice if scheduling issues or team member cancellations create gaps in front desk support. Develop GEMs to handle all guest experience issues positively, proactively, and in-line with the Lagree West brand and policies. Develop and manage GEMs sales and hospitality skills. Work cross-functionally and in collaboration with other studio managers on developing new training materials for studio teams. Business Operations Manage the day-to-day operations of the studio and implement company-wide strategies, policies, and procedures, bringing forward new and innovative solutions. Take ownership of issues impacting the studio, proactively communicating them to leadership along with supporting information and recommendations on how issues can be resolved. Proactively identify areas in the studio that can be improved, liaising with contractors and trades to generate quotes for new projects and carry out maintenance. Maintain studio facilities to ensure they are safe, clean, presentable, and operating efficiently. Maintain organized storage spaces and ensure required supplies are always in stock at the studio. Collaborate with other Lagree West Studio Managers to execute cross-studio processes and provide coverage for other studios when needed. Work cross-functionally to understand and execute community, marketing, and product plans. Create and implement strategies to build brand awareness and brand loyalty for the studio. Manage in-studio inventory and ensure accurate inventory counts at all times in support of Lagree West’s Retail program. Lead the use of the Mariana Tek system for guest account management at the studio, keeping guest accounts organized and updated. Liaise with Head Trainer on changes to class schedules to optimize the guest experience and ensure adequate coverage Financial Performance Report on key performance indicators, including sales, utilization, retention, expenses, and labour costs, and make recommendations to leadership on how to improve studio performance. Ensure the studio stays within budget targets, keeping purchases within spending guidelines. Identify potential cost saving opportunities and communicate with leadership on plan execution. Create and implement sales strategies to meet and exceed studio goals, using in-person selling, community outreach, partnerships, and other tools. Ensure accurate, timely payroll operations for the studio. Company Culture Exemplify the Lagree West brand and the company’s core values, ensuring they are followed by team members. Implement company branding in-studio. Represent the brand through regularly taking Lagree West classes, providing feedback in the appropriate channels to drive an excellent guest experience. Be on time and on-site as scheduled, proactively communicating with leadership and team members regarding any changes to your availability.

Key Requirements Must-Haves Leadership experience required Must have strong customer service skills; hospitality, relationship building, and community are key focuses Highly organized with strong time management skills Creative problem solver Ability to work independently and on a team Nice-to-Haves Experience with Mariana Tek and Notion software Background in wellness, fitness, or retail

Measures of Success Guest Experience Guests consistently report a personalized, positive, and seamless experience. Google reviews and guest feedback reflect high satisfaction and loyalty. Guest escalations are resolved quickly and effectively, leading to retention. People & Leadership GEM team demonstrates growth in sales, service, and operational execution. Turnover is low and a talent pipeline is maintained for Lead GEM and Floor Manager roles. GEMs and Floor Managers report strong engagement and clarity under your leadership. Business Performance Studio meets or exceeds KPIs in utilization, membership sales, churn, and retail revenue. Labour costs remain within budget without sacrificing guest experience. Studio delivers on quarterly growth initiatives (referrals, outreach, partnerships). Operations & Facility The studio is consistently clean, safe, and presentable. Supplies and retail inventory are accurate and fully stocked. Facility and equipment issues are resolved with minimal disruption. Leadership & Accountability Weekly reporting is timely, clear, and includes actionable recommendations. You demonstrate ownership and proactive problem-solving in all areas of the business. You actively support cross-studio consistency and contribute to best practice sharing. You embody Lagree West’s values -Creating Amazement, Growth Mindset, and Pure Connection—and model them for your team daily.

Perks of Being on the Team Unlimited Standby Classes – Move, sweat, and reset whenever space allows Exclusive Discounts – On Lagree West classes, retail, and partner brands Growth Opportunities – Be part of a growing brand with room to advance Wellness-Focused Workplace – A positive, inspiring environment Connected Team Culture – Work alongside people who get it

Reports to: Area Manager Schedule: Must be available to work flexible hours, including some evenings and one weekend shift per month Salary: Starting at $60,000 / year

Steps to Apply To apply, please complete the application form. Please note only short-listed applicants will be contacted. We appreciate your interest and the time you took to apply!

Lagree West is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone on our team.

This job description is intended to outline the general responsibilities and expectations of this role. It is not a comprehensive list of all duties that may be required. Responsibilities, deliverables, and expectations may evolve based on business needs. Lagree West reserves the right to modify this description at any time.