THE OPPORTUNITY AWAITS YOU REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Director of Information Technology, the Business Systems Specialist supports the planning, implementation, and ongoing improvement of enterprise systems. This role leads software evaluations and deployments, develops system integrations, and enhances existing platforms to meet business needs. The position also supports project delivery through budgeting, timelines, and vendor coordination, while providing training, reporting, and advisory support to staff. The Specialist ensures proper documentation, promotes process improvements, and contributes to change management initiatives, while staying current with emerging technologies. WHAT YOU WILL DO Strategic Planning & Governance Support annual IT business planning and report progress to the Director Ensure consistent adherence to corporate standards across projects Systems & Application Management Lead evaluation and implementation of enterprise software solutions Develop integration strategies across applications Design and implement system enhancements End-User Support & Customer Service Provide Tier 3 support for enterprise applications Troubleshoot complex issues and guide users through solutions Deliver responsive, high-quality customer service Vendor Management Liaise with vendors to resolve escalated issues Support software procurement processes aligned with business needs Project Management & Delivery Develop and manage project timelines, budgets, and reporting Improve and maintain project management standards and processes Reporting & Documentation Maintain documentation standards for systems and projects Produce reports and technical documentation as required Training, Support & Advisory Deliver training on systems and processes Provide ongoing advisory support and recommend improvements Monday - Friday; 8:00 am - 4:30 pm. May be required to answer calls outside of regular business hours WHAT IT TAKES Apply today if you meet the following requirements: Education & Experience University degree in Computer Science, Business Administration, or a related discipline. Minimum of six years of progressively responsible experience in business systems analysis and operational workflows, including implementation of new technologies and software solutions. Project management experience and/or certification (e.g., PMP) is preferred. Experience with Microsoft Office and process mapping tools. Knowledge, Skills & Abilities Strong communication and stakeholder engagement skills, with the ability to influence across all levels Proven ability to manage multiple priorities in fast-paced environments with strong organization and attention to detail Excellent analytical, problem-solving, and decision-making skills, supported by financial and business acumen Strategic thinker with demonstrated project management experience and knowledge of methodologies and tools Advanced proficiency in Microsoft Office, databases, and reporting tools, including data visualization and reporting Solid understanding of systems development life cycle (SDLC), systems analysis/design, and programming fundamentals Self-motivated, adaptable, and results-driven, with the ability to work independently and collaboratively Strong training, presentation, and advisory skills, with experience supporting change management initiatives WHY CHOOSE REAL? Here at REAL, we can offer unique experiences unlike any other organization: Make a difference in your own community. Be a part of an industry responsible to create fun and memorable moments for our guests. A wide range of employment opportunities to fit your own lifestyle – whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability. We offer competitive wages and industry standard benefits. Matching Group RRSP plan. For more information visit our website at www.realdistrict.ca. Submit resumes by July 21, 2026 via the link provided. Please click the link to apply: https://apply.workable.com/real1884/j/5E28396F8A/