Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Job Responsibilities Accountable for daily operations. Efficient Resource Planning (manpower, equipment) and manage scheduling. Maintain and improve customer and company safety and quality standards. Maintain good relations with customers and airport authorities. Manage and control all staff assignments. Hold daily briefings with all levels of management. Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc... Administer new hires, recalls, terminations, and changes via the Dayforce system. Maintain, monitor, and report on agreed key performance indicators (KPI's) Coach and train all employees to effectively improve operations. Ensure workforce adherence to company policies and procedures. Participate in the disciplinary and grievance process with labor relations. Ensure that incidents/accidents reports are completed in an adequate and timely manner. Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft and equipment damage Other duties as assigned. Qualifications and Competencies Minimum 3 years of pertinent experience in the ground handling industry, ramp service. Relevant experience in personnel management in a unionized environment. Excellent communication skills (interpersonal) Excellent English communication, oral and written. Valid Driver’s License and airside permit D/A Strong organizational and multi-tasking skills. Leadership ability. Customer focus and quality awareness. Ability to deal with conflict. Available and flexible to work various shifts (day, evening, night, weekend and holidays) as per operational requirements. WHY WORK FOR US? Fun place to work! Competitive pay Paid training Yearly bonus plan Group benefit Free parking Uniform provided At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #P1